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Nationwide: FlexAccount reviews

Name: FlexAccount
Rating: 4.4 (905 reviews)

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4.40

Based on 905 reviews, last reviewed 10th Apr 2025

3800% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

70%

17%

Latest highest rating:

5

Great app and an actual branch in my town! Great app and an actual branch in my town! Staff in branch are friendly, professional and helpful and provide an excellent service in a diverse commun... Read more Reviewed on: 10th April 2025

Latest lowest rating:

1

If I could give no stars, I would! If I could give no stars, I would! Absolutely incompetent, functionally locked accounts because they failed the set up properly, app and internet bank... Read more Reviewed on: 1st April 2025

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About this product

Nationwide’s FlexAccount is a current account with no monthly fee.

If you’re eligible for an overdraft, the first £50 is interest free. Nationwide will open a savings account for you with your new current account. Taking a current account with Nationwide makes you eligible for access to exclusive savings accounts.

Nationwide FlexAccount reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

Nationwide FlexAccount reviews (905)

Review of the Nationwide, FlexAccount:

All good

Great company, really helpful and supportive Reviewed on: 21st January 2022

I’ve been with them for many years and I’ve always h...

I’ve been with them for many years and I’ve always had any issues resolved promptly by a friendly staff member. They also offer great benefits because they’re a building society. Reviewed on: 2nd April 2025

simple to use and rewarded

It is simple to use. They reward customers. They resolve issues and compensate if they do not meet customer standards Reviewed on: 2nd April 2025

Always helpful staff if I ever need to go into branc...

Always helpful staff if I ever need to go into branch and easy to navigate app. Reviewed on: 2nd April 2025

So glad we still have a branch we can visit.

So glad we still have a branch we can visit. Although I do a lot on-line it is reassuring to have a place you can go to if it is needed. I have also used telephone assistance which was also excellent. I did have one issue that couldn't be sorted out, but on the whole very good. Looking forward to the bonuses they give to customer/members in addition to the big bonuses they give themselves! Reviewed on: 2nd April 2025

Fantastic bank and loyal to their customers!

Fantastic bank and loyal to their customers!!! Reviewed on: 2nd April 2025

If I could give no stars, I would!

If I could give no stars, I would! Absolutely incompetent, functionally locked accounts because they failed the set up properly, app and internet banking appalling, tons of mistakes made, cost me more money in late payment fees than they 'gave' me as a new customer and a hit to my credit rating (despite having the money and being willing to pay) on top. Takes over an hour to get through to them (don't even bother with the chat function) and out of three formal complaints all three have been batted away, all showing they'd not even read the complaint properly, once blaming the postman! Avoid at all costs. Reviewed on: 1st April 2025

Wholly disappointing.

Wholly disappointing. If they spent as much on their ads as they did on modernising their approach to banking the whole process would be far more satisfactory. Online banking is too old-skool, customer service leaves something to be desired. I can see why those under 40 turn to digital banks. Reviewed on: 25th March 2025

Been with nationwide for decades.

Been with nationwide for decades. Love the cash rewards. Reviewed on: 22nd March 2025

Fantastic!

The customer service is amazing, the app is easy to use and has great features (including a map attached to each payment so you can see exactly where your money went). I have never had a problem with this bank. I also get monthly interest and a yearly bonus. Reviewed on: 19th March 2025

Gave me 50quid just for loyalty.

Received an email a week ago from Nationwide stating they will give me £50 just for being a loyal customer. No other bank has done this in the history of me banking! Thank you for your generosity. They have improved the simplicity of their security system a lot, and there is much less need for that stupid log in machine, so much more convenient to bank with them nowadays. I orginally signed up because of other perks they were handing out many years ago. Reviewed on: 19th March 2025

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