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Pockit: Account reviews

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2.70
Based on 568 reviews, last reviewed 6th Jul 2025
100% decrease in 5 star reviews
in the past 90 days
60% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
43%
See only 4 star reviews
4%
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2%
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2%
See only 1 star reviews
49%

Latest highest rating:

5

Pockit its been such a big help in my life. Pockit its been such a big help in my life.im so grateful cause they make my life easy never had any problems or issues with pockit ,great service pro... Read more Reviewed on: 12th March 2025
Daniella's avatar
Daniella

Latest lowest rating:

1

DO NOT BANK WITH THIS COMPANY! Within a couple of days of me opening my account and paying my £9.99 monthly fee to Pockit my entire credit balance on my account has mysteriously dis... Read more Reviewed on: 6th July 2025
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Alexandra T
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About this product

Pockit offer a Prepaid Mastercard® account with no credit checks required.

You can get a £50 cash advance before payday and earn cashback on eligible purchases. This account can also help you build your credit score. There’s a monthly fee to pay for the Pockit Account.

Pockit Account reviews help you find out what it’s really like to be a customer. If you’ve used Pockit before, you can also leave a review and share your experience.

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Pockit Account reviews (568)

Take them to small claims.

1
Do not waste your time and complain.Do not go the Financial Ombudsman as they are toothless.Its simple....take them to the small claims court.It can be done online at MCOL and is very simple.You can get your costs back plus 8% interest.Be warned though....they try to drag things out so be patient and focused. They are a small company and are more or less worthless.Their liabilities are the same as their assets.Take them to court as quickly as possible. You dont need a solicitor...its easy.They are a tiny...Mickey Mouse Company...dont let them intimidate you by trying to say your dodgy......get them to court ASAP.They are amateurs. Reviewed on: 13th December 2017
Liam's avatar
Liam

Slowly bleeding to death in a rank, dark corner would be better than dealing with POCKIT

1
They have, in the last effort to address their mistake, just changed my actual statement and not refunded the money owing. They have changed my statement to contradict all of the exhausting and forthemostpart ignored (until I went on a review site) written correspondence about money debited from the account. They have stolen from me. Ignored. It. Pretended to help, but actually sought to hide the evidence in the adaptations to the statement. BUT POCKIT PEOPLE LOOK AGAIN AT OUR WRITTEN CORRESPONDENCE. YOU ACKNOWLEDGED IN WRITING THE AMOUNTS WERE DEBITED FROM MY ACCOUNT (BEFORE YOU FIDDLED WITH THE STATEMENT). REFUND NOW. For the Love of God please simply put back the money you agree you 'accidentally' took out. Please. I am on my knees. I worked hard for it. Once. And now again and again. It is mine. Please return. Now. Reviewed on: 12th December 2017
Katie 's avatar
Katie

Bad just bad made my life hell

1
I’ve had absolute hell they have declined my money for at least 10 weeks running now and the nightmares I’ve had ringing around trying to get my money bck my children’s money they Reassured me that it wasn’t going to happen again so I took the chance and have money deposited into the account and the same happened again the thing is I have actually gone with out dinner because what they have done I can’t the money bck for 2 weeks it’s made me depressed over it Reviewed on: 11th December 2017
Cassandra Walsh's avatar
Cassandra Walsh

Worst company about. Please avoid!!

1
Awful company. Declined my wage over 3 weeks ago an amount of £1577. Have repeatedly told me that it has been returned to my employer which it has not!!! I work for the nhs. They have checked all their accounts I phone them everyday. Nothing has been returned. I have a family to feed and pockit has left me in debt and scraping by. How can this company get away with this. No one answers when you telephone them and emails. Do not use this company Reviewed on: 5th December 2017
Orla 's avatar
Orla

Poor poor services. Pay attention!

1
I transferred 55 pounds in this pokit card but since 2 months ago I can't use the card. I tried to contact the customer service and always a robot answer and it's telling me to leave my phone number and name to be connected later. No one never comes back to me. I don't know how to proceed to get my money back from there. If is someone who knows please reply on this. Thank you. Reviewed on: 28th November 2017
Mihail Togan's avatar
Mihail Togan

Unreliable service

1
Worse than a Very poor service. They DISABLED my account without any explanation, and left me with no access to my account! That was nearly 2 weeks ago, access still denied -‘contact customer service’ - they don’t tell me anything. Useless. Reviewed on: 23rd November 2017
Adam illes's avatar
Adam illes

Really bad company

1
I can’t access my account and their site keeps telling me my details are wrong so I can’t log in. But my details are not wrong. For the past month I’ve tried to contact them about this and they just don’t want to help. I can’t even check my money that’s in the account. I’m not putting any more money into this account as I find it really strange how a company lets u put money in but not let u take it out too. Not one email back from Pockit. Worst customer service ever. I’m changing banks. Reviewed on: 18th November 2017
Dani 's avatar
Dani

Pockit Thief's

1
My latest email look at the typing skills from there customer service also that was on Nov 13th its now the 15th November and guess what there has been no money sent back so this is ultimate proof of fraudulent actions by POCKIT !!! Esther (Pockit) Nov 13, 12:12 GMT Hi Victoria, y returned to the Thank you for contacting Pockit. Your funds were successfully returned to the source account, where the money was sent from. Kind regards, Esther Customer Service Pockit Details : This is what POCKIT HAVE done: *Tuesday 12th September: My Pockit account randomly closed and suspended with no reason or excuse ... *Friday 15th September: £240.81 get's paid into my Pockit account from HMRC and stays in my Pockit account even though a customer service rep informed me it would bounce back... *Tuesday 19th September: £48.10 get's paid my Pockit account from Child benefit...at this point im concerned as it also does not bounce back... So.. Endless Emails & Phone Calls later we finally get a response on *Thursday 26th October: Stating our account has been closed (Still no reason) and they stated that the monies £288.91 would be returned to there source's which are i have you know Government sources but this doesn't seem to bother Pockit as they are fraudulent in every sense... *Monday 30th October Marisa Joseph informs it'll be returned as soon as possible (I have every email from them by the way) (Showing severe incompetence and i also have several recorded phone conversations) *Thursday 2nd November: By Facebook messenger the Pockit team confirm that monies will be returned ten working days from 26th October 2017 so meaning by Thursday 9th November... Guess what no monies still to this date and I'll continue to put this generic EXTREMELY DETAILED REVIEW on Trustpilot untill im posted a cheque for the amount of £288.91 of my children's money POCKIT have held since TUESDAY 19th September... Reviewed on: 15th November 2017
Vic ky's avatar
Vic ky

Pockit Prepaid Mastercard

1
I had a card from Pockit I was due a payment of £1700 from an insurance company. Using the mobile app they provide I checked the account limits section before asking the insurer to pay the £1700 into my pockit account. Payment made Pockit deckined the transaction. Called customer services who said "Transaction was declined because it's over the daily limit of £1500 money has been returned to sender" Pointed out this daily limit was not shown on the account maximum limit section of the app. They referred me to terms & conditions which you cannot access on the mobile app. Told me the refund would be by BACS and take up to 3 days. Made 3 calls to customer services because the insurer did not receive the refund. Each time I was told something different "It sometimes takes up to 5 days" "It can take up to 10 days" "We have to rely on our 'Merchant Bank' to process refunds which adds to the delay" I telephoned Wirecard Solutions who process transactions for Pockit. They were very helpful they also confirmed that they do NOT process individual transactions for Pockit. They spoke to Pockit for me..the Insurer received the refund the next day and agreed to split the payment into 2 and resend it. Shortly afterward Pockit helpline emailed me to say "we have now accepted your payment I hope this is satisfactory" I replied "No not really. The insurer had to send 2 payments. Your account limits information is inaccurate. Your Customer Service Team gave false and misleading information. The refund took 11 days to process instead of 3. PLEASE LOG THIS AS A COMPLAINT. Received an email acknowledgement saying "We will investigate and respond within 8 weeks" They didn't respond I called the help line spoke to an operator who said "I cannot find any reference to your complaint on our system" Spoke again to Wirecard Sokutions sent them a copy of the email promising an investigation and response within 8 weeks. They emailed Pockit saying please respond to the complaint by 5pm today. Received an email from Pockit saying "Sorry we have found your complaint here's a copy of our response which we sent by email" I obviously didn't receive it. The response went on to blame "our processing partner" for the errors. Complained to the ombudsman they had to chase Pockit for information they promised to send but eventually found in my favour and awarded me compensation. I tried 3 times to speak to Pockit customer services to say Please Close my account. Each time I listened to music waiting for an agent to answer after 10 to 15 minutes of this I heard a recorded message "All of our agents are busy please call back later" and the call was terminated. I sent them an email to close the account. Opened a basic bank account. Free to deposit and withdraw money. No limit on deposits. Easy to speak to staff on the phone. Can visit a branch and speak to a member of staff. Can pay in cheques. Despite large numbers of customers advising Pockit of problems they seem either unwilling or unable to address the problems. Reviewed on: 12th November 2017
Steve Webster's avatar
Steve Webster

HORRENDOUS COMPANY

1
Why do you not reply to people, I have had Money taken from my account (Like many other Pockit card users) and you don't care... Anybody reading this please avoid like the plague.. I have had money taken from the card and debits in San Paulo... I've paid for someone's petrol in South America...!! POCKIT really don't care, their customer care number just rings and rings (costing 13p/min), so trying to speak to them about lost money, costs you Money...! THET ARE AWFUL>>>> AVOID AVOID AVOID Reviewed on: 10th November 2017
Andrew's avatar
Andrew

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