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Pockit: Account reviews

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2.66
Based on 573 reviews, last reviewed 2nd Sep 2025
No new 5 star reviews
in the past 90 days
100% increase in 1 star reviews
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50%

Latest highest rating:

5

Pockit its been such a big help in my life. Pockit its been such a big help in my life.im so grateful cause they make my life easy never had any problems or issues with pockit ,great service pro... Read more Reviewed on: 12th March 2025
Daniella's avatar
Daniella

Latest lowest rating:

1

Had a transfer of a large amount they suddenly decli... Had a transfer of a large amount they suddenly declined it, I have tried numerous times to get hold of them with no luck. This is my only money and th... Read more Reviewed on: 2nd September 2025
Shaun P's avatar
Shaun P
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About this product

Pockit offer a Prepaid Mastercard® account with no credit checks required.

You can get a £50 cash advance before payday and earn cashback on eligible purchases. This account can also help you build your credit score. There’s a monthly fee to pay for the Pockit Account.

Pockit Account reviews help you find out what it’s really like to be a customer. If you’ve used Pockit before, you can also leave a review and share your experience.

Review Pockit: Account now

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Pockit Account reviews (573)

Complaint to Financial Ombudsman

1
Following on from my previous review I complained to the Financial Ombudsman who ruled in my favour and ordered Pockit to pay me compensation. After receiving compensation I closed my account with Pockit. I opened a basic bank account these are offered by all major banks and unlike Pockit they do not charge you for depositing or withdrawing money from your account. They offer more ways to deposit funds in your account than Pockit. Customer services is far better. Pockit charge you to run your account and when they get it wrong (in my experience) they don't do enough to help you. My advice: Open a free basic bank account. If you are not satisfied with service then complain to the ombudsman. Reviewed on: 9th February 2018
Steve Webster's avatar
Steve Webster

Financial Conduct Authority Complaint

1
After experiencing difficulties that Pockit Customer Services were unwilling to address (detailed here in a previous post) I submitted a complaint to the FCA who found in my favour and instructed Pockit to pay me compensation. I then closed my account with Pockit. It was a simple process to open a basic bank account. It has no limit on deposits free withdrawals on line telephone banking and in branch banking. Customer services are MUCH better than Pockit you speak to staff who know what they are doing they answer the phones in minutes and you can visit a bank branch and deal with someone face to face. Pockit charge you to: Deposit Cash at a paypoint Withdraw Cash at an ATM Transfer money to another bank account They don't do direct debits. When they get sonething wrong (in my experience) they do little or nothing to correct their mistakes. You don't have to put up with bad service that they charge you for! You can get advice about basic bank accounts from: Citizens Advice Council Offices Banks Reviewed on: 9th February 2018
Steve Webster's avatar
Steve Webster

Never Sorted.. Had to move to another card

1
Hi all.. This is just as an update, Pockit never gave me my money back.. Even though my balance was £0.. and on the third new card.. There were still people in South America trying to use the card details.. Only reason they couldn't have a night out on me was due to by zero balance.. I LEFT.. and moved to another prepay card provider.. There's loads out there... I urge you to do as I did and LEAVE...! Reviewed on: 6th February 2018
Andrew's avatar
Andrew

Small Claims Court Help.

1
If you have any problems with Pockit or U account or Frees and they owe you money then please contact [email protected]. If they owe you from £1 to £5,000 then it can be fast tracked through the small claims court. If you win you get all court costs back plus certain enforcement costs. I can guide you on litigation/upgrading any CCJ to High Court Enforcement and other matters such as 3rd party debt orders (the freezing of their accounts to pay the debt). I know all their bank account details for this procedure. I can also advise you on the delaying tactics that these Companies use to bluff you.intimidate you and frustrate you. If they have your money its simple...they have to give you it back. I am not a legally trained individual but I can guide you to get your money back from these companies. Please act quick if they owe you money.I do not charge any fees.I do this for nothing.My plan is to petition the FCA with every won court case we win to get all funds returned and then get these Companies heavily fined and hopefully closed down. If you have refund/deposit issues or are denied access to your account then please get in touch. The BBC Watchdog programme will be informed of every genuine complaint also with your permission. Also I intend to contact the national press and lobby them to write features about these Companies. I believe that the prepaid card industry will be the next financial scandal (similar to PPI) but please act quick whilst these Companies are still active. Do not suffer.Get in touch. I am here to help you, Reviewed on: 15th December 2017
Sue's avatar
Sue

pocket is handy and good for paying bills

4
Its a use full card and you don't have to worry because its just the money you put on it to pay for things online and over the phone. Reviewed on: 14th December 2017
Babel Wallace's avatar
Babel Wallace

Take them to small claims.

1
Do not waste your time and complain.Do not go the Financial Ombudsman as they are toothless.Its simple....take them to the small claims court.It can be done online at MCOL and is very simple.You can get your costs back plus 8% interest.Be warned though....they try to drag things out so be patient and focused. They are a small company and are more or less worthless.Their liabilities are the same as their assets.Take them to court as quickly as possible. You dont need a solicitor...its easy.They are a tiny...Mickey Mouse Company...dont let them intimidate you by trying to say your dodgy......get them to court ASAP.They are amateurs. Reviewed on: 13th December 2017
Liam's avatar
Liam

Slowly bleeding to death in a rank, dark corner would be better than dealing with POCKIT

1
They have, in the last effort to address their mistake, just changed my actual statement and not refunded the money owing. They have changed my statement to contradict all of the exhausting and forthemostpart ignored (until I went on a review site) written correspondence about money debited from the account. They have stolen from me. Ignored. It. Pretended to help, but actually sought to hide the evidence in the adaptations to the statement. BUT POCKIT PEOPLE LOOK AGAIN AT OUR WRITTEN CORRESPONDENCE. YOU ACKNOWLEDGED IN WRITING THE AMOUNTS WERE DEBITED FROM MY ACCOUNT (BEFORE YOU FIDDLED WITH THE STATEMENT). REFUND NOW. For the Love of God please simply put back the money you agree you 'accidentally' took out. Please. I am on my knees. I worked hard for it. Once. And now again and again. It is mine. Please return. Now. Reviewed on: 12th December 2017
Katie 's avatar
Katie

Bad just bad made my life hell

1
I’ve had absolute hell they have declined my money for at least 10 weeks running now and the nightmares I’ve had ringing around trying to get my money bck my children’s money they Reassured me that it wasn’t going to happen again so I took the chance and have money deposited into the account and the same happened again the thing is I have actually gone with out dinner because what they have done I can’t the money bck for 2 weeks it’s made me depressed over it Reviewed on: 11th December 2017
Cassandra Walsh's avatar
Cassandra Walsh

Worst company about. Please avoid!!

1
Awful company. Declined my wage over 3 weeks ago an amount of £1577. Have repeatedly told me that it has been returned to my employer which it has not!!! I work for the nhs. They have checked all their accounts I phone them everyday. Nothing has been returned. I have a family to feed and pockit has left me in debt and scraping by. How can this company get away with this. No one answers when you telephone them and emails. Do not use this company Reviewed on: 5th December 2017
Orla 's avatar
Orla

Poor poor services. Pay attention!

1
I transferred 55 pounds in this pokit card but since 2 months ago I can't use the card. I tried to contact the customer service and always a robot answer and it's telling me to leave my phone number and name to be connected later. No one never comes back to me. I don't know how to proceed to get my money back from there. If is someone who knows please reply on this. Thank you. Reviewed on: 28th November 2017
Mihail Togan's avatar
Mihail Togan

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