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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.86 (5995 reviews)

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4.84

Based on 5,995 reviews, last reviewed 5th Sep 2025

200% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Excellent customer service

Friendly very understanding. Excellent customer service with a great attitude towards me and other customers. Reviewed on: 15th July 2020

Professional and friendly

The staff on the phone are very polite and have a great understanding of all the products to help get me the best cover. Would highly recommend using them. Reviewed on: 15th July 2020

Could not have asked for more from an insurance company.

I always say that you don't know how good an insurance company is until you make a claim. Well I found out just how good The Insurance Emporium is when I had to make a claim recently. I was actually taken aback by the speed with which they dealt with my claim even in the midst of the Coronavirus pandemic. They emailed me as soon as the claim form was received by them from my Vets (a Friday) and the following Tuesday they telephoned me and advised me that the claim had been agreed and asked me how I would like the money to be paid. The adviser was very polite and able to answer all my questions. I very highly recommend The Insurance Emporium. Reviewed on: 15th July 2020

Spot on

All good with no problem at all thanks Reviewed on: 15th July 2020

Didn't expect extra excess charges

Claim was dealt with quite quickly but we were disappointed with extra excess charge. Reviewed on: 15th July 2020

Claim for cat

Agent very helpful and efficient Reviewed on: 15th July 2020

This is how all insurance companies should operate

Claiming for Buddy (4 yr old Bichon) was simple, stress free and settled very quickly. Claiming on line was effortless Regular Email Updates with concise breakdown of payments made and payments to be received Payment received very quickly 10/10 Reviewed on: 15th July 2020

Really good service

Easy to speak to a person in customer service which is rare these days. Very straightforward to make a claim. Well informed and no effort requires Reviewed on: 15th July 2020

Claims

I submitted a claim on my horse and it all went through perfectly I'm super impressed Reviewed on: 14th July 2020

Claim for my darling Mica

Claim was submitted after Micas Euthanasia and was settled quickly my only gripe is the excesses otherwise excellent service and care,staff very helpful and sympathetic Reviewed on: 14th July 2020

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