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The Insurance Emporium: Pet insurance reviews

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4.84
Based on 5,995 reviews, last reviewed 5th Sep 2025
200% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
90%
See only 4 star reviews
8%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025
Monica's avatar
Monica

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025
Joanne R's avatar
Joanne R
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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Super support at a difficult time

5
my horse needed surgery and aftercare. Insurance emporium paid vet direct no issues allowing me to focus helping my horse recover.. she is now doing well. Reviewed on: 17th July 2020
Paula s's avatar
Paula s

Quick, hassle free, excellent service.

5
This was my first claim with this company but it went so smoothly and easily and they paid out quickly which is really helpful. I am always apprehensive making a claim with a new company but I needn't have worried. Excellent service. Reviewed on: 17th July 2020
Anji's avatar
Anji

Thank you Insurance Emporium

5
Competitive premium, prompt payment of claims and super helpful staff! What more could I ask for? Reviewed on: 17th July 2020
Claire Maher's avatar
Claire Maher

Great service

5
Have always been happy with my pet insurance and puts my mind at ease k knowing my dog is fully covered! Fantastic customer service roo Reviewed on: 17th July 2020
Tracey Bright's avatar
Tracey Bright

I'm Really happy with my pet insurance, they work really well!

5
I'm really happy with Bruno my pet's insurance, when I needed to have his illness covered, they have done it without any problem at all! Reviewed on: 16th July 2020
Maria Matamoros's avatar
Maria Matamoros

Hassle free

5
My Labrador needed surgery on both eyelids. The Emporium insurance company were helpful throughout. From my first enquiry for a claim form, right through to settling the claim quickly and without any problems, unnecessary questions or intimidation in any way whatsoever. Contact was made with the Eye Vet Clinic and payment made promptly to them as arranged. I am full of praise for the efficiency and sympathetic approach of the people I was in phone contact with and the way my claim was handled. Reviewed on: 16th July 2020
Bee's avatar
Bee

Horse Insurance Claim

5
I have owned my pony for over 11 years and never had to claim for on my insurance before so when it happened this year, especially during the pandemic I was understandably unsettled. The customer service from The Insurance Emporium has been fantastic , they made me feel at ease whenever I phoned to talk about my policy/claim and were so helpful with my questions whilst I was stressing! I would definitely recommend them. Thank you! Reviewed on: 16th July 2020
Sarah's avatar
Sarah

Great service

5
We had to make a claim for one of our dogs . The process was simple and the payment was made promptly. Reviewed on: 16th July 2020
Ruth Fenton 's avatar
Ruth Fenton

Stress Free - Good to know your there for me

5
Very simple service yet again, had some claims over the past few years for unexpected vet related fees which would have put me financially in difficulty with out this policy, allowed one of my pets to get the surgery she so desperately needed which I probably wouldn’t have been able to afford without at £3500 Reviewed on: 16th July 2020
Ben J Marsh's avatar
Ben J Marsh

Easy to talk to!

5
Very impressed with the customer service department! They talked me through every thing and explain my insurance so well. 10 out of 10 would recommend. Reviewed on: 15th July 2020
Anthony Luke Nix's avatar
Anthony Luke Nix

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