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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.86 (5995 reviews)

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4.84

Based on 5,995 reviews, last reviewed 5th Sep 2025

200% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Happy customer

Claim no fuss and bother and fast too Reviewed on: 14th July 2020

Cat accident

The insurance emporium were very sentimental and paid directly to the vet hospital Reviewed on: 14th July 2020

Excellent service, no quibbles when making a claim, all 3 of our pets insured, would highly recommend

I have recommended The Insurance Emporium to a number of fellow horse owners as I am very impressed with the way they handle the claim and deal with our polices Reviewed on: 14th July 2020

Easy service, great customer service

The staff are very friendly and helpful. They made making a claim very simple and without them my wee dog would not be here today. Thank you for all your help Reviewed on: 14th July 2020

Pet insurance claim

There was a little correspondence between the company and my vets, which took a little longer than I thought but they kept me informed and transferred the money as soon as the claim was agreed. Reviewed on: 14th July 2020

They remove the stress of having a sick dog!

I have had my three dogs insured with Insurance Emporium for a number of years and different from many other pet insurance companies I have used, I have always found them to show complete understanding and acceptance of my claims. They are accurate and prompt with their payments and fulfil their coverage of the lifetime insurance without any hassle. Their staff have always dealt with me very professionally though with a very friendly and understanding manner. I have no hesitation in recommending. Reviewed on: 13th July 2020

Help during a difficult time

It's never easy to get bad news about a pet, but the team at The Insurance Emporium have made the process as easy and smooth as possible. I can access everything I need online, but when I have called in, everyone has been friendly, helpful and efficient; whats more I haven't had to hold for hours to speak to someone. Thank you Reviewed on: 13th July 2020

Horse Insurance

Good value cover & quick to pay out on claim. Reviewed on: 13th July 2020

First claim

Unfortunately I had to claim on my pet insurance as my little dog became very poorly with a stomach upset. As soon as the insurance emporium had received the claim form I received an email to say the claim was being looked at. Within the week they had settled the claim and the money was in my bank account no quibble. Very satisfied. Reviewed on: 13th July 2020

Claim

I claimed for a new medical condition that my dog has - The Insurance Emporium were fast and efficient in dealing with this. My only issue is that my policy premium is going up by over 200% at the point of renewal. Reviewed on: 12th July 2020

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