Write a review

Go to business site

The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.86 (5995 reviews)

View other The Insurance Emporium products

4.85

Based on 5,995 reviews, last reviewed 5th Sep 2025

200% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025

Read all reviews Write a review

About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

Review The Insurance Emporium: Pet insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

The Insurance Emporium Pet insurance reviews (5995)

Great Service

Great Service and prompt payment Reviewed on: 7th August 2019

Quick turnaround of claim

Completing the claims form was easy and once submitted the response and reimbursement was very quick.. Reviewed on: 7th August 2019

Improved

The administration side of this insurance company was very efficient in dealing with my claim. Still find it disappointed that less than 1/3rd of the specialists fees were paid as there is a limit of £90 for a consultation. In this day and age this limit is too low and unrealistic. Reviewed on: 7th August 2019

Not great not awful

Customer service are quite rude, hidden things in the insurance that means they pay out less leaving the customer to pay the difference. Reviewed on: 7th August 2019

Speedy claim

Dealt with claim very quickly, I just gave forms to my vet who passed them on to Insurance Emporium and few days later I received my cheque. Reviewed on: 7th August 2019

Excellent customer journey - start to end!

Great customer journey from taking out the initial policy right the way through to making the claim. Staff were customer focused, took personal responsibility, and made my experience painless. I’ve already recommend 2 friends who have taken out policies with the insurance Emporium! Reviewed on: 6th August 2019

Easy to use and understand, and quickly responded to claim

My king Charles somehow got a seed stuck in his ear, and needed sedation for safe removal. Thankfully he is all good now. The Insurance Emporium had very straight forward documents to follow and the claim was processed quickly and efficiently Reviewed on: 6th August 2019

First insurance claim ever

Sadly lost our dog to a tumour in his spleen. We had no idea it was there. Rang to make a claim on our vets bills. Had to contact them twice for a paper formatted claim form as we didn’t have a printer with our iPad. Once the forms arrived, things were sorted out pretty quick. Thanks Reviewed on: 6th August 2019

Very quick and helpful

I have found that they dealt with the claim very quickly and paid out super quick also - which is all you want! Great service and advice when I called and would definitely recommend! Reviewed on: 6th August 2019

Quick easy and efficient

It was so easy and quick. Very professional service Reviewed on: 6th August 2019

Do you have a different The Insurance Emporium product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Pet insurance
from Lifetime Pet Cover 4.84 from 2401 reviews
Pet insurance
from Petplan 4.86 from 2341 reviews
Pet insurance
from John Lewis 1.53 from 43 reviews

Want to see more from The Insurance Emporium?

Student Insurance
from The Insurance Emporium 5.00 from 8 reviews
Wedding insurance
from The Insurance Emporium 4.95 from 28 reviews
Caravan insurance
from The Insurance Emporium 4.91 from 359 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub