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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.85 (5993 reviews)

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4.84

Based on 5,993 reviews, last reviewed 9th Jun 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

The best insurer I've come across The best insurer I've come across Reviewed on: 20th November 2024

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5993)

Improved

The administration side of this insurance company was very efficient in dealing with my claim. Still find it disappointed that less than 1/3rd of the specialists fees were paid as there is a limit of £90 for a consultation. In this day and age this limit is too low and unrealistic. Reviewed on: 7th August 2019

Not great not awful

Customer service are quite rude, hidden things in the insurance that means they pay out less leaving the customer to pay the difference. Reviewed on: 7th August 2019

Speedy claim

Dealt with claim very quickly, I just gave forms to my vet who passed them on to Insurance Emporium and few days later I received my cheque. Reviewed on: 7th August 2019

Excellent customer journey - start to end!

Great customer journey from taking out the initial policy right the way through to making the claim. Staff were customer focused, took personal responsibility, and made my experience painless. I’ve already recommend 2 friends who have taken out policies with the insurance Emporium! Reviewed on: 6th August 2019

Easy to use and understand, and quickly responded to claim

My king Charles somehow got a seed stuck in his ear, and needed sedation for safe removal. Thankfully he is all good now. The Insurance Emporium had very straight forward documents to follow and the claim was processed quickly and efficiently Reviewed on: 6th August 2019

First insurance claim ever

Sadly lost our dog to a tumour in his spleen. We had no idea it was there. Rang to make a claim on our vets bills. Had to contact them twice for a paper formatted claim form as we didn’t have a printer with our iPad. Once the forms arrived, things were sorted out pretty quick. Thanks Reviewed on: 6th August 2019

Very quick and helpful

I have found that they dealt with the claim very quickly and paid out super quick also - which is all you want! Great service and advice when I called and would definitely recommend! Reviewed on: 6th August 2019

Quick easy and efficient

It was so easy and quick. Very professional service Reviewed on: 6th August 2019

Beware

I didn’t realise there was a 15% cost after the excess- even the first claim. I assumed the 15% was for remaining treatments. It does say this in the policy but wording is slightly ambiguous I feel. Not the end of the world and I’m still glad I have the cat insured. Reviewed on: 6th August 2019

They were there for me

When my dog Gus became very ill I had to use an emergency vet over the weekend before he had surgery at my usual vets. The Insurance Emporium handled all my financial worries so I could concentrate on getting my boy better. This made a huge difference. To know, my dog could have everything he needed without me having to panic about money. At all times, they were supportive, communicated efficiently and quickly settled my claim. I would highly recommend them. Reviewed on: 6th August 2019

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