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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.86 (5995 reviews)

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4.85

Based on 5,995 reviews, last reviewed 5th Sep 2025

200% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Beware

I didn’t realise there was a 15% cost after the excess- even the first claim. I assumed the 15% was for remaining treatments. It does say this in the policy but wording is slightly ambiguous I feel. Not the end of the world and I’m still glad I have the cat insured. Reviewed on: 6th August 2019

They were there for me

When my dog Gus became very ill I had to use an emergency vet over the weekend before he had surgery at my usual vets. The Insurance Emporium handled all my financial worries so I could concentrate on getting my boy better. This made a huge difference. To know, my dog could have everything he needed without me having to panic about money. At all times, they were supportive, communicated efficiently and quickly settled my claim. I would highly recommend them. Reviewed on: 6th August 2019

Insurance Claim

Fast, smooth service and good pay out. Reviewed on: 6th August 2019

Helpful and easy claim

claim was dealt with quickly and settled efficiently. Reviewed on: 6th August 2019

Great company

Was with insurance emporium for 2 years and found them very efficient. The only reason I have left is because I had to say goodbye to my dog so didnt need it anymore. My final claim was dealt with with such sensitivity so would highly recommend them. Reviewed on: 5th August 2019

QUICK NO NONSENSE SETTLEMENT

My poor old dog, has been really poorly lately and the Insurance Emporium, took away some of the stress, by paying our bill, quickly and efficiently. Reviewed on: 5th August 2019

Good price and simple claim process

It was our first time claiming on our pet insurance policy (unfortunately!). The claim process was very straight forward and the repayment process was very prompt. Monthly payments are very reasonably priced too. Would definitely recommend The Insurance Emporium to friends and family. Reviewed on: 5th August 2019

Friendly knowledgeable affordable

Tired of ever rising pet insurance I looked around and found The Insurance Emporium- thank goodness! The policy is top notch and totally comparable to my old one costing 30% more!! Lovely staff and a good social media presence that gives you a good feeling about dealing with them Reviewed on: 5th August 2019

Affordable and reliable pet insurance

I have two dogs insured and claimed regularly for one as they have cancer. These guys have paid out with no worries at all, and are quick to respond to queries too. Would highly recommend them. I can't find any other pet insurance that comes close to their competitive price either. Thank you Insurance Emporium. Reviewed on: 5th August 2019

Fast and efficient

Simple to fill out the sheet, dropped off to the vet who filled out their section and payment came through a few days later. thank you for a great service. Reviewed on: 5th August 2019

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