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first direct reviews

First Direct Logo
Rated Excellent • 4.62/5

first direct reviews

Verified business
Last reviewed within 14 days
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • Offers digital wallet and contactless payment support
    Offers digital wallet and contactless payment support
  • FCA approved and regulated
    FCA approved and regulated

Review summary

People rate this company as Excellent based on 1,552 product reviews

Average score of 4.62/5
5 star
83%
4 star
10%
3 star
2%
2 star
1%
1 star
4%
Reviews for first direct have trended negatively over the past 90 days

Latest positive rating

5/5

Very happy and wouldn’t switch

I have a joint current account with First Direct and have been very happy with it. We initially got a switching offer to open the... I have a joint current account with First Direct and have been very happy with it. We initially got a switching offer to open the account but I wouldn’t want to switch away from them now, as the service is so good. The useability of the banking app is very good and it is easy to make transfers by BACs or to scan in any cheques that we receive. One function I like about the app is that you can get it to show only transactions going in or out, which makes it easier to find a specific transaction quickly. We have only had to contact First Direct about questions or issues a couple of times and on both occasions they got back to us quickly using the chat function. My only ask would be that we could earn decent interest on the balance in the account. Read more Read less

{"display":"Gwen S","full_name":"Gwen S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Current Account
Gwen S 6th December 2024

Latest negative rating

1/5

ATM swallowed my £100 and First Direct refuses to re...

ATM swallowed my £100 and First Direct refuses to refund me despite having no video footage at the said 3 ATM machines at Asda superstore.

{"display":"Crane","full_name":"Crane","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Current Account
Crane 24th December 2024
See more reviews for first direct products

About first direct

first direct is a digital bank with headquarters in Leeds.

first direct is a division of HSBC UK Bank. It was founded in 1989 and was the UK's first telephone bank and the first to offer 24/7 service.

first direct help customers with bank accounts, mortgages, loans, credit cards, savings, investments and insurance.

first direct at a glance

Contact details

Phone
03456 100 100
Main address
first direct, 40 Wakefield Road, Leeds, LS98 1FD
Social media

Reviews for first direct

Showing 11 of 1552 company reviews • Last reviewed within 14 days

ATM swallowed my £100 and First Direct refuses to re...

Current Account • 24th December 2024

ATM swallowed my £100 and First Direct refuses to refund me despite having no video footage at the said 3 ATM machines at Asda superstore.

{"display":"Crane","full_name":"Crane","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews

Very happy and wouldn’t switch

Current Account • 6th December 2024

I have a joint current account with First Direct and have been very happy with it. We initially got a switching offer to open the... I have a joint current account with First Direct and have been very happy with it. We initially got a switching offer to open the account but I wouldn’t want to switch away from them now, as the service is so good. The useability of the banking app is very good and it is easy to make transfers by BACs or to scan in any cheques that we receive. One function I like about the app is that you can get it to show only transactions going in or out, which makes it easier to find a specific transaction quickly. We have only had to contact First Direct about questions or issues a couple of times and on both occasions they got back to us quickly using the chat function. My only ask would be that we could earn decent interest on the balance in the account. Read more Read less

{"display":"Gwen S","full_name":"Gwen S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 1/5

    Lowered an already low interest rate ...

    Lowered an already low interest rate while putting up mortgage interest.

    {"display":"Tim","full_name":"Tim","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Bonus Saving Account
    Tim 5th December 2024
  • 5/5

    UK call centres, very knowledgeable and polite.

    UK call centres, very knowledgeable and polite. The best by far.

    {"display":"Elpajoja","full_name":"Elpajoja","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    Elpajoja 28th November 2024
  • 5/5

    The online bank you need

    Great online bank, never had a problem with them.

    {"display":"Valentina","full_name":"Valentina","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    Valentina 28th November 2024
  • 5/5

    Great bank - wonderful staff

    Great bank - always get to speak to a person in this country - not a call centre abroad and they are so friendly and... Great bank - always get to speak to a person in this country - not a call centre abroad and they are so friendly and helpful. Great to have a regular saver if you have a 1st account too. Just all round easy bank to deal with Read more Read less

    {"display":"Michelle Best","full_name":"Michelle Best","avatar":{"url":"\/assets\/uploads\/avatars\/users\/2029.png"}}'s avatar
    Current Account
    Michelle Best 22nd November 2024
  • 5/5

    Excellent 24 hour service with humans

    Excellent 24 hour service with real people always. Great site and app with few problems ever. Sadly, no extras such as cashback or interest. There is a free £250 overdraft though.

    {"display":"Martyn","full_name":"Martyn","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    Martyn 20th November 2024
  • 4/5

    Convenient if not the market best - Cash ISA

    Convenient if not the market best - Cash ISA

    {"display":"Neil ","full_name":"Neil ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    Neil 15th October 2024
  • 5/5

    fd - a needle in the proverbial financial haystack

    In the almost two decades I have used fd, nothing has gone wrong, no apology has been needed and things continue to work as clockwork,... In the almost two decades I have used fd, nothing has gone wrong, no apology has been needed and things continue to work as clockwork, which in this day and age is a miracle. Read more Read less

    {"display":"Neil ","full_name":"Neil ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    Neil 15th October 2024
  • 5/5

    very good banking system.

    very good banking system. Never had any problems in many years.

    {"display":"Janice Docherty","full_name":"Janice Docherty","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    I have two cars and my house insured with first dire...

    I have two cars and my house insured with first direct, they are excellent

    {"display":"Steven D","full_name":"Steven D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car Insurance
    Steven D 8th October 2024

    Products from first direct
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