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HSBC: Bank account reviews

Name: Bank account
Rating: 3.76 (1310 reviews)

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3.65

Based on 1,310 reviews, last reviewed 3rd Oct 2025

90% decrease in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

45%

24%

10%

16%

Latest highest rating:

5

With HSBC for 26 years. I've been with HSBC for 26 years and Ive never had any problems. Very good in branch and never an issue online. Reviewed on: 5th September 2025

Latest lowest rating:

1

Terrible experience Please please please do not open a business account with HSBC. I just started a new business and decided to open an account with HSBC. I transferred £... Read more Reviewed on: 3rd October 2025

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Bank account reviews (1310)

Review of the HSBC, Bank account:

Great

Good company, happy to use their products and I have for a long time. Reviewed on: 8th February 2023

Great service and good rates

I switched to HSBC to take advantage of the switching financial incentive. The service throughout was fantastic I was kept informed at every stage. The £175 benefit was received with no problems just one month after the switch. I was then offered the opportunity to open a savings account at 5% interest, pretty unheard of these days which was an added bonus! From my last bank HSBC are a breath of fresh air, not sure why I waited so long to switch! Reviewed on: 16th April 2019

Login difficult and fraud on opening account

I switched my account to HSBC but within two months closed it and moved back to my old bank. The app and website is excessively difficult to sign in to with too many passwords and PINs. I also received two different fraud attempts almost immediately upon opening - something I've never encountered with my old bank. Reviewed on: 16th April 2019

Great Bank

Does all I want in a completely seamless manner Reviewed on: 16th April 2019

Great bank

Wonderful fraud protection, had multiple attempts of fraud and every time they've caught it before I've even noticed anything. Reviewed on: 16th April 2019

Great service

Had issues with setting up a bank account and helped a lot Reviewed on: 15th April 2019

fault-free service

online service always works and is easy to use and in-bank services simple to use as well with staff readily to hand Reviewed on: 15th April 2019

Frustrating

I have so many problems with HSBC locking my debit card. It gets locked at least once a week and for a period of a few months they would lock it for security reasons every time I made a contactless payment. They might still do so but I've just stopped using contactless because I couldn't be bothered dealing with it anymore. I also spend a lot of time in Norway and they also lock my card when it's used there, even though I always notify them when I'll be in that country and using my debit card. I appreciate why banks have these security procedures but it's so excessive and my card has never been used fraudulently and isn't used in any way that could be considered suspicious. What makes it worse is that they never tell me they've done it and I only find out when I come to pay for something and the payment isn't authorised, which is always embarrassing. The only way I can then use the card again is to call their customer service line and the wait is normally between twenty minutes and an hour. They're never able to give me an explanation as to why it happens at all, let alone so frequently and then they always try to sell me on other products of theirs that I've now declined countless times. Reviewed on: 15th April 2019

No frills account

Does what it says on the tin. App could be better but no major problems. Reviewed on: 15th April 2019

Amazing service...

Have mortgage and current account. Personal in-store service is amazing. App really good too. Reviewed on: 15th April 2019

Closed my accounts without telling me why

I had been banking with them for years. Hand no problems. Then one day I couldn't use my card. I couldn't go online, I couldn't do anything. I was told they had closed my account but it looks like they never sent out the letter to give me notice and they have never told me why. I explained to them what a ridiculous financial situation this has me in as I can't buy food and they said that I will receive a cheque in the post equivalent to the balance on my account. What a ridiculous solution to someone who is saying they need their money NOW! Reviewed on: 26th March 2019

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