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HSBC: Bank account reviews

Name: Bank account
Rating: 3.93 (1392 reviews)

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3.93

Based on 1,392 reviews, last reviewed 4th Sep 2026

44% decrease in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

5

great bank, service and perfect online and mobile ba... great bank, service and perfect online and mobile banking. Reviewed on: 4th September 2026

Latest lowest rating:

1

HSBC UK:inaccessible and non inclusive banking Thanks to smartmoneypeople email prompt to write a review about a financial product.i have chosen to write about my permanent long term HSBC UK bank a... Read more Reviewed on: 16th June 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1392)

Free £175

Switched from NatWest, super easy, received £175 free cash as a result. Online banking and using the app, transferring money and paying bills is super easy. Customer service is great. Reviewed on: 23rd January 2020

Efficient and innovative

Great Bank, honest and innovative in all their approach. Reviewed on: 19th January 2020

A lot of room for improvement

Constant issues with the banking app, my actual transactions and keeping track of them, as well as the overall customer service and care shown. The service itself is poor letting me down on multiple occasions and definitely not delivering the minimum expected service. Reviewed on: 19th January 2020

It's good

Happy with them, had no issues. Their app could be better. For instance, Monzo's app is way better Reviewed on: 17th January 2020

Happy for 20 years

Never had a problem or cause to change but may like to move to a smaller more ethical company Reviewed on: 16th January 2020

Good company

I really like this bank, for 4 years I didn't had any problems and i trust it Reviewed on: 16th January 2020

Good sign up bonus, so-so service since

Whilst there is no cause for complaint as such I find the app and online banking to be a bit lacking in the user friendliness dept. I want to give descriptions to my accounts so they're more easily identifiable but it seems that HSBC don't offer this feature. I found this out after a painful live chat with what I presume was a robot or someone with a poor grasp of the English language. I'll bide my time and jump ship when the time is right. Reviewed on: 12th January 2020

App doesnt do anything

App only allows you to view details, not change anything. Online banking times out if you try and do more than one thing. Although that must mean your money is very secure as you can’t even access it yourself! Reviewed on: 12th January 2020

Awesome

Fab experience with this bank. Would highly recommend Reviewed on: 11th January 2020

Excellent

quick and easy # I am a very happy customer of HSBC # they are professional # a helpful and good service is provided by them Reviewed on: 10th January 2020

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