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Metro Bank: Current account reviews

Name: Current account
Rating: 4.86 (10576 reviews)

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4.86

Based on 10,576 reviews, last reviewed 25th Mar 2026

400% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

New debit card Current account it’s ok. Only one thing is not comfortable like few years ago. Now it’s not possible get new debit card at the branch. They can sent i... Read more Reviewed on: 25th March 2026

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10576)

Good bank everytime available

Available any time thanks for services Reviewed on: 10th March 2023

The world of the best Bank

Besg customer service, 24/7 very convenient, a great bank forever. Reviewed on: 10th March 2023

Excellent customer service

The staff at metro bank is always helpful and supportive, and also less waiting time Reviewed on: 10th March 2023

New customer only just joined

Not been with them long but the interaction I have had so far has been excellent Reviewed on: 10th March 2023

People helping people

At Metrobank you see people you know at a branch and not speak to strangers or machines who don't know you and don't really care. Reviewed on: 10th March 2023

Safe secure bank - easy to contact

Metro bank has been great in their security measures as they have contacted me when there was a suspicious transaction on my account, I had to call Metro Bank at 2’oclock in the morning and I was still able to get through to someone and resolve the issue as it had caused my account to have a block on it. In whole, Metro bank advisors have been able to advise me on which account would be best for me as this is my first bank that I have been with. I would definitely recommend them to friends and family! Reviewed on: 10th March 2023

Beat customer service

Whenever I need help with my online banking or if I’m having any issue I always pop in at metro and helped straight away. Reviewed on: 10th March 2023

How a bank should be !

Their opening hours are excellent, they have ‘real people’ who answer the phone for queries without a long wait and the branches in Edgware and Harrow have fab counter staff. The money box to count coins and deposit them into your account is just another way of making the ‘customer journey’ as stress free as possible. Reviewed on: 10th March 2023

Optimum banking experience all round !!!!

When i first changed my account it was so simple …. I went into the bank were all the staff were smart dressed and the customer service was what you would expect in a 5 star hotel . I am an ex Royal Marine with PTSD and have memory problems at times . When ever i have lost my card it was replaced with in 15 minutes of me being in the bank and due to the set up in the bank people get dealt with faster and more efficiently .Previously i was with Halifax and the service compared to Metro is nothing in comparison . I am not to good with internet and internet banking and when i made my appointment they went through it with me with patience and care and took the time to show me how it worked . I have had dealings with many off the staff and all were friendly , smart and totally customer focused . Even the decor of there banks are much better than any of there competitors spacious , nice colours and open plan . They even have no problem with my dogs with treats for them on the side . I could not recommend switching to them enough lets just say its different from your other banks on every level and I’ve been with 2 or 3 in my 53 years on earth. There staff must have superior customer service training as they genuinely care about your experience while your in there. I rarely would write a recommendation for anything but feel on this occasion i would take the time out of my day to do so before i go and walk my two chocolate labs in the forest . Reviewed on: 10th March 2023

Customer Focused Banking

The bank is customer focused, recognising their needs, from outside working hours in bank, to providing replacement cards instantly. Being available when the customer is available. Reviewed on: 10th March 2023

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