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Santander: Business Current Account reviews

Name: Business Current Account
Rating: 2.28 (90 reviews)

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1.96

Based on 90 reviews, last reviewed 22nd Feb 2025

No new 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

21%

10%

61%

Latest highest rating:

4

Free business banking! Free business banking! Enough said! Reviewed on: 5th February 2025

Latest lowest rating:

1

Have tried to change signatories in a business account. Have tried to change signatories in a business account. 14 months later no success despite proving everything they asked for. No business advisors in ... Read more Reviewed on: 22nd February 2025

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About this product

The Santander Business Current Account is designed for both start-ups and established businesses. Ideal for everyday business banking needs, the account charges a low monthly fee and has arranged overdraft options.

Finding the right bank account to manage your business's finances can be difficult with so many on the market. We collect Santander Business Current Account reviews to help you make an informed decision. Read about genuine experiences from other business owners to learn more about the account.

Find out why customers chose the Santander Business Current Account and learn more about the sign-up process. Find out what features the mobile banking app has. Read about genuine experiences with the customer service team to learn how swiftly Santander solves its customers’ concerns. All of this and more can be found in our Santander Business Current Account reviews.

If you do your business banking with Santander, share your experience with others on Smart Money People. How long have you had your Business Current Account and have you been satisfied so far? What is your favourite feature of the account and is there anything you feel could be improved? Have you encountered any issues with the account, and if so, how well did Santander resolve them? Would you recommend the account to other business owners? Whether good or bad, write an honest Santander Business Current Account review today. Together, we can help people like you make better financial decisions.

Santander Business Current Account reviews (90)

Review of the Santander, Business Current Account:

SHOCKINGLY BAD SERVICE

I have been a business customer with Santander for over 20 years with no problems but was shocked by their appalling customer service and communication today. It has cost me over 4 freelance hours and I have been told I have to take more time off work to go into a branch to sort out the issue. Very stressful and shockingly bad regard for their customers. Reviewed on: 1st July 2024

Santander employee acting like a fraudster

A person recently phoned me, who claimed to be Santander employee and asked me to state my Date of Birth "to pass security". At that point I had no way of knowing, whether this really was a Santander employee calling me, or a fraudster fishing for my personal information. Guess my surprise, when a few weeks later, I learned that this really was a genuine Santander employee !? I complained to Santander about this practice, but they have the audacity to defend their practice, and do not want to change their security policy. This sets a dangerous precedent. If Santander acts in a way, that customers can not distinguish a genuine Santander employee from a fraudster, this is exactly what the fraudsters want, because it helps them to clear out people's bank accounts. Reviewed on: 17th June 2023

Barge Pole-Never ever use and steer clear

Santander went from the best business bank to the worst! Probably too busy looking after Lewis Hamilton rather than their own customers. Sadly my friend had £4000 taken from her account and 4 months later they still haven't given it back!!! they got HACKED without a doubt as nothing on her account and does not use her phone to pay for things! For me they just closed my account so I cannot run my business and do direct debits! Honestly what a useless Bank to help you through the cost of living! Shocking! The Poor People at the end of the phone just type into the system and nothing ever gets done! The managers never access the system to make decisions and the people answering the phones have NO power at all. Would never ever trust them! They failed to get rid of everyone when they tried to take away their free banking forever, but now they close your accounts causing you to open one of their products that charges you for everything! Crafty to say the least! Opened an online account with another provider free! Won't ever trust Santander ever again Reviewed on: 13th June 2023

Hidden commissions

Every month there was a debit of 18,23 with the name “card payment”. When I asked why, I understood that I was paying 11,99 for Netflix and 6,24 for Santander. This is a fraud. Reviewed on: 10th June 2023

No issues

Been with Santander for business since 2007 and had no issues and zero fees Reviewed on: 11th April 2023

Disappointed

I tried to set up a new business current account last April 2022. I phoned through my details and advised the customer care assistant that I would like the account to be set up by the end of April in time for me to start invoicing for my new business. At the time of writing this review, 1 year later, I have still not received a communication back advising on the status of my application. Needless to say I went elsewhere to open an account, which is an awful shame as I currently hold Santander standard current account and savers account. I even had mortgages in the past and have never had any issues. Reviewed on: 3rd April 2023

Great company

We received wonderful customer service from Santander recently when my grandad had some health issues. Reviewed on: 4th February 2023

Fine but nothing special

I've done my business banking with Santander for nine years and although their customer service is good, I've not received any real benefit for my £7.50 per month banking fee. I like rewards so I'm looking to switch! Reviewed on: 31st January 2023

Business banking

keeps kicking you out over and over again, thinking of changing banks. Reviewed on: 31st January 2023

Rubbish bank

Help line is useless do not recommend this bank Reviewed on: 27th January 2023

THEY SHUT MY BUSINESS ACCOUNT AFTER 18 YEARS WITHOUT NOTICE-76 K IN FUNDS STILL OUTSTANDING

I have have had thIs Santander account for my business for 18 years (Previously it was Alliance and Leicester before Santander took them over) In November 2022 they summarily closed my account,without notice or reason having made me ,and my business partner expend quantities of time on AML verification ,which included listing all my assets in detail along with a plethora of other items that were way beyond the normal scope of AML procedure. What a waste of time! Since closure of the account they have failed to return my funds 76,000 GBP despite 6 week elapsing. I have made numerous appeals and wasted countless amount of time on phone calls to a series of hapless agents in their complaints dept! I have been told variously,that a cheque was in the post,that a cheque has been lost and cancelled,that a new cheque is in the post,that a bacs transfer is being done to my nominated other account,that they can t actually do a BACS transfer......and so the saga goes on. This is deeply stressful and could have caused operational and reputational damage to my business which has a flawless credit history. Myself and my business partner also have top credit scores and are full UK citizens domiciled in the UK and with full UK tax status. Santander are a total disgrace and should never be allowed to treat people like this. Please avoid this strange organization!They have revealed a dimension of incompetence and callousness that I have only ever read about existing in 3rd World countries. Reviewed on: 31st December 2022

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