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THOMAS RUSSELL

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Review of the Santander, Business Current Account:

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THEY SHUT MY BUSINESS ACCOUNT AFTER 18 YEARS WITHOUT NOTICE-76 K IN FUNDS STILL OUTSTANDING

I have have had thIs Santander account for my business for 18 years (Previously it was Alliance and Leicester before Santander took them over) In November 2022 they summarily closed my account,without notice or reason having made me ,and my business partner expend quantities of time on AML verification ,which included listing all my assets in detail along with a plethora of other items that were way beyond the normal scope of AML procedure. What a waste of time! Since closure of the account they have failed to return my funds 76,000 GBP despite 6 week elapsing. I have made numerous appeals and wasted countless amount of time on phone calls to a series of hapless agents in their complaints dept! I have been told variously,that a cheque was in the post,that a cheque has been lost and cancelled,that a new cheque is in the post,that a bacs transfer is being done to my nominated other account,that they can t actually do a BACS transfer......and so the saga goes on. This is deeply stressful and could have caused operational and reputational damage to my business which has a flawless credit history. Myself and my business partner also have top credit scores and are full UK citizens domiciled in the UK and with full UK tax status. Santander are a total disgrace and should never be allowed to treat people like this. Please avoid this strange organization!They have revealed a dimension of incompetence and callousness that I have only ever read about existing in 3rd World countries. Reviewed on: 31st December 2022

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