As a new business, choosing ANNA Money was a colossal mistake. My business account was blocked for a shocking 13 days immediately after receiving initial... As a new business, choosing ANNA Money was a colossal mistake. My business account was blocked for a shocking 13 days immediately after receiving initial payments, trapping my lawful funds and completely paralyzing my operations. Their "final response" for closing my account falsely claimed I didn't provide necessary documents. This is an outright lie! I provided EVERY SINGLE DOCUMENT THEY ASKED FOR, PROMPTLY AND DILIGENTLY. The absolute absurdity? I've since successfully opened multiple business accounts with other reputable banks. They asked for the EXACT SAME DOCUMENTS I gave to ANNA Money, and they were all perfectly happy to offer me their services. This clearly proves ANNA Money's internal processes are broken, unprofessional, and frankly, incompetent. This ordeal caused immense personal stress, severely damaged my business's reputation (as I couldn't pay my partners), and wasted valuable time. Their customer service was a loop of generic, unhelpful responses, utterly disregarding the crisis they created. Do NOT trust their Google rankings or any claims of being a top provider. My experience shows their true colours. I have reported ANNA Money to both the Financial Ombudsman Service (FOS) and the Payment Systems Regulator (PSR) due to their unacceptable conduct. Do NOT choose ANNA Money. My experience was traumatic, insulting, and devastating for my new venture. They are unfit to provide banking services, and I wouldn't wish this nightmare on anyone. Save yourself the stress, financial loss, and damage to your reputation – look elsewhere. Read more Read less

As a sole director temporarily abroad, I was shocked to find my business account frozen without any clear deadline or warning after a request for... As a sole director temporarily abroad, I was shocked to find my business account frozen without any clear deadline or warning after a request for routine documents. Despite explaining my situation and limited access while overseas, Anna Bank proceeded to block incoming payments, including a critical DWP benefit payment that took months to arrange. This action was taken with no regard for fair notice, FCA principles, or the serious consequences to my tenants and business operations. Customer service has been unhelpful and opaque about their procedures. Unjustified, disproportionate, and frankly careless treatment of small business clients. I will be escalating to the Financial Ombudsman and Tribunal Services. Avoid if you need reliability or accountability. Read more Read less