Share your customer experiences with us and you could win £1000! Vote in the British Bank Awards

Bedford Insurance Broker Reviews

Ratings based on 1143 reviews Last review 6 days ago

Bedford Insurance is an insurance broker who offer car, home, bike, and van insurance via their panel of brokers. If you're deciding if Bedford Insurance is right for you, read our reviews first to help you get a better feel for what the company is...

Read Full Description

Bedford Insurance is an insurance broker who offer car, home, bike, and van insurance via their panel of brokers. If you're deciding if Bedford Insurance is right for you, read our reviews first to help you get a better feel for what the company is like. Already using Bedford Insurance for one or more of your policies? Post a quick review to Smart Money People and your review will help others find the best insurance brokers on the market.

5 920
4 183
3 18
2 5
1 17

Your Broker Reviews (1143)

Get Product
10th January 2018

took £144 deposit no cover in return

My insurance was cancelled after one of their call handlers had a hissy...

Read more

My insurance was cancelled after one of their call handlers had a hissy fit
Ok thankyou for the update i didnt know i had insurance because ive not received any confirmation i am now complaining to the ombudsman and will leave back feedback on your websites this is my complaint to start against your company.

I bought insurance at 12.30 7/01/2018 £144 deposit ive received only the receipt on the morning.
contact mid all day to check insurance Said "no insurance all day.
I ring this morning and a rude person gave me abuse started shouting at me and then cancelled my insurance of which i have now received a 2nd email saying your insurance is cancelled i wish this to be treated as a complaint....
Also to add I have emailed your company no response, i have sent messages via facebook no response, I have phoned 3 times no help.i have responded to your request on here and guess what nothing ... are you just keeping my £144 ? cause the only response ive received is on here ....im sure its not difficult to find the emails for the share holders and start emailing them directly...... take my money not one email regarding my vehicle being issured i contact m.i.d and shows no insurance .... and for your record ive also complained to the brokers too about you see what Wednesday brings.
Wednesday brought zero responses.

Reply from Bedford Insurance
Dear Mr Thompson, We have seen your complaint across multiple review platforms and it has been passed over to the New Business Manager. The issue is being investigated and we will be in contact shortly. Unfortunately this is taking longer that usual as all individual complaints must be documented as well as the duplicated and updated versions. Kind regards, Bedford Insurance.
Get Product
30th December 2017

Easy friendly service

Excellent customer service best price very helpfull understood details thanks ever so much for taking the stress off of my shoulders

Reply from Bedford Insurance
Dear Nicola, Thank you for your review, we'll be sure to pass this over to our customer service team. Kind regards, Bedford Insurance.
Get Product
17th November 2017

Caring efficient and helpful

Immediate response to my claim car brought to my home in time for me to get to work

Reply from Bedford Insurance
Dear Beatrice Beattie, Thank you for sharing your experience about our claims service, we are very glad to get this positive feedback. Kind regards, Bedford Insurance.
Get Product
14th November 2017

great insurance company to have bye your side for peace of mind

great exsperience time to say that act fast for you to resolve any accident you have

Reply from Bedford Insurance
Dear Lisa Boyle, Our team is available to take calls in the evenings and weekends as well as the regular 9-5 hours for the convenience of our customers. We also have an extremely reliable 24 hour helpline in the event that any of our customers are involved in an accident. We are happy to hear that this has given you piece of mind. Kind regards, Bedford Insurance.
Get Product
10th October 2017

Excellent quality

My vehicles have been insured through Bedford for a number of years.Throughout this period,and upon renewal,the value for money quotes have always been provided by Bedford.

Reply from Bedford Insurance
Dear Tony Rankin, Thank you for renewing with us for multiple years. Our team will always work with our panel of insurers to find you some of the very best quotes on the market. Kind regards, Bedford Insurance.
Get Product
3rd October 2017

very poor service, I will never use them or recommend bedford insurance

took up the policy and I changed my car a few months into the policy. As I couldnt cancel the policy due to excessive service charges, I had to renew the whole policy. this meant that I lost out on over £250 as I was told that my breakdown cover could ...

Read more

took up the policy and I changed my car a few months into the policy. As I couldnt cancel the policy due to excessive service charges, I had to renew the whole policy. this meant that I lost out on over £250 as I was told that my breakdown cover could not be refunded they also applied a service charge. This is mainly due to the fact that they use a finance company that underwrites the policy which means that they send you legal letters threatening legal action if you dont pay the fees ! The whole experience has been a nightmare and I would rather pay slightly more for my insurance from a reputable company

Get Product
30th September 2017

Good Efficient Company

Bedford contacted me in good time with a quotation for my landlod and unlike most compaies did not automatically take the premium from the account used...

Read more

Bedford contacted me in good time with a quotation for my landlod and unlike most compaies did not automatically take the premium from the account used previously.
I was not hassled to renew my insurance but reminded when it was nearing the renewal date.
The renewal process was easy and what I considered to be good value.

Get Product
29th September 2017

Rude call centre staff

I have had a few occasions over the last 12 months to call this broker, the last occasion being Tuesday 26th September. Obviously not all the staff are rude so it would be unfair of me to label them "all the same" however I have to say that I must...

Read more

I have had a few occasions over the last 12 months to call this broker, the last occasion being Tuesday 26th September. Obviously not all the staff are rude so it would be unfair of me to label them "all the same" however I have to say that I must have been extremely unlucky to hit on rude staff every time I've had reason to call. Staff seem to forget that not every customer is as familiar with the insurance procedure as they are and occasionally we might have to ask questions or ask them to repeat something and I personally don't expect to be met with rudeness! The chap I spoke to on Tuesday sealed my fate as I took my business elsewhere and probably had to pay more as a result! Money well spent to be able to speak with someone with good manners. I will never personally use or recommend Bedford again!