I’ve been with them for the second year now. My first claim (under £200) was approved, but as soon as the costs increased, they found... I’ve been with them for the second year now. My first claim (under £200) was approved, but as soon as the costs increased, they found reasons to decline, even though it was clearly part of the same ongoing claim. My policy explicitly covers pre-existing conditions, yet they are refusing to pay on the grounds that my cat has never been “clear of pre-existing symptoms” – despite my vet confirming that my cat has not been treated for this. Their reasoning is based only on the fact that we purchased a food supplement from the vet, which is not a valid justification under the policy. This feels like a deliberate attempt to avoid paying legitimate claims. I feel scammed and will be escalating this matter to the Financial Ombudsman and other relevant channels. Read more Read less

Fantastic company, very reasonable price, and have been so easy to deal with whenever we have needed to claim. Access to video vets has been... Fantastic company, very reasonable price, and have been so easy to deal with whenever we have needed to claim. Access to video vets has been exceptionally useful on several occasions too. Read more Read less

Dealt with my claim quickly and efficiently, keeping me informed throughout the process, easing the stress of having an inured dog who needed a scan.... Dealt with my claim quickly and efficiently, keeping me informed throughout the process, easing the stress of having an inured dog who needed a scan. They dealt directly with the vet practice. Would definitely recommend. Read more Read less

Excellent service cooperate with our Vetinary practice and keep us informed. Our cat has an ongoing health condition and the practical solution has been Manypets... Excellent service cooperate with our Vetinary practice and keep us informed. Our cat has an ongoing health condition and the practical solution has been Manypets who take away the worry and allow us to enjoy quality time with our pet. Read more Read less

Always helpful and the customer service is really good. Payment is usually very swift, and they are easy to get ahold of.

This is probably the worst company I have ever dealt with. AVOID this company at all costs is my advice. We pay over £40 per... This is probably the worst company I have ever dealt with. AVOID this company at all costs is my advice. We pay over £40 per month for a mixed bread 2 year old dog. That’s a premium for a mixed breed and young dog. In my opinion the reason they have a fairly positive rating is that they pay out small claims quickly (we had 2 @£150 paid out within 36 hours) however they have delayed for nearly 2 months with regards dental treatment all of which is meant to be covered by our policy and cost us £700. They have queried our dogs breed (Podenco- a street dog all of which are mixed breed), whether she was spayed and now the date of treatment as we submitted the date of the claim rather than treatment. They would have flipped this delaying tactic had we submitted the other way round. They have had a full medical history from our vets multiple times. If you are considering using this company do your homework properly and look at the financial losses the company is making and read the 1 star review. Don’t get swayed by access to a vet 24/7. It is a great feature but you will need to see a vet in person one if your pet is really poorly and you can’t rely on Many Pets to cover your pets bills. When we explained we didn’t have money to cover the credit card bill - we were marked as vulnerable it has made not a jot of difference. I genuinely feel that the insurance cover we have is not worth anything- that makes me feel sick that my pet has effectively not been insured and is not currently insured. We have had a complaint pending for weeks and nobody has yet reached out despite us being identified as vulnerable customers. Read more Read less

This review is based on my experience with Manypets being unable to pay my claim in the region of £3,000 approximately 4 months since submission.... This review is based on my experience with Manypets being unable to pay my claim in the region of £3,000 approximately 4 months since submission. They have not contested or disputed the claim, so based on the information below, it appears that THEY HAVE NO FUNDS TO PAY FOR CLAIMS and they are probably waiting to collect cash from premiums so that they can pay claims. I am currently in a Formal Complaint process, yet Manypets appears to be under severe financial pressure and overall financial difficulties, as initially reported by the Insurance Post (postonline.co.uk) in a 2023 extract: "Things are looking fairly bleak in the UK as well for the insurer, as its loss ratios appear to be a sore subject. For the year ending 31 March 2022, Many Pets' loss before tax stood at £31.9m, compared with a loss of £22.3m in 2021." Furthermore, Manypets' latest Report & Accounts in the Companies House indicate matters have severely deteriorated further in 2023, with a larger LOSS of approximately £43 MILLION and NEGATIVE EQUITY of approximately £26 MILLION. I suspect they may become INSOLVENT relatively soon, unless the situation changes drastically. Finally, they do NOT pay vets directly - please ignore what their website says - and, based on other reviews, most vet practices will not deal with them due to non-payment. As a matter of fact, they do NOT pay anyone at all (customers or vets) according to my experience. If you buy a policy from Manypets, do NOT expect them to pay your claims unless you file a formal complaint (8 WEEKS), followed by the Financial Ombudsman (3 MONTHS), and then possibly followed by a court process (3-6 MONTHS), assuming they have not gone BUST in the meantime..... Read more Read less

Plenty of choice of policies to suit all eventualities and budgets. Claims processed and paid very quickly.

I don't recall whether I filled this form in earlier but repeating is good. So far I am very happy with Many Pets and am... I don't recall whether I filled this form in earlier but repeating is good. So far I am very happy with Many Pets and am glad my cat is insured with them. They provide all the requirements I need for Yasser. Read more Read less