Had bicycle insurance and subsequently changed my bike so needed to revisit the insurance. This so happened to fall at the end of the term.... Had bicycle insurance and subsequently changed my bike so needed to revisit the insurance. This so happened to fall at the end of the term. I wanted to shop around so I instructed them specifically not to renew. Then they took money out of my bank as they had decided to automatically renew my policy after ignoring my emails. Wrote 5 emails more to them, nobody responded. Got through to someone on the phone who didn't have any information on my correspondence. Have since wrote to them (a letter!) to their call center and to their offices - STILL NO RESPONSE a month on. They owe me two months as refund. Still no one talks to me. AVOID AVOID AVOID AVOID Read more Read less

Avoid at all costs! This company is a complete scam. After failing to pay out for my stolen bike I was told that my payments... Avoid at all costs! This company is a complete scam. After failing to pay out for my stolen bike I was told that my payments would be cancelled and the account closed. Three weeks later and the monthly charge went out of my bank account (even though I no longer had a bike to insure!). I was then told that the account had not been closed and I in fact owe the company a £10 cancellation fee too! Understandably I was not impressed given that I had been told the account was cancelled and no further payments would be taken. The company finally said they will reimburse the money but over THREE MONTHS later I am still waiting! Overall this company is incredibly untrustworthy and I would avoid if possible. Read more Read less

Having a bike stolen is stressful and time consuming, when it happens out of the blue. Jamie from Cycleguard was very efficient and processed everything quickly.

Have had cover for last 4 years and when I had to make a claim they made the procedure very easy and settled very quickly.... Have had cover for last 4 years and when I had to make a claim they made the procedure very easy and settled very quickly. Very glad I decided to have the policy. Read more Read less

Professional services and products, services for 5 stars. I'm very happy with them.

I got a bike through Cycle Scheme and insured it as we had to. My experience with insurance companies hasn't always been great. My bike... I got a bike through Cycle Scheme and insured it as we had to. My experience with insurance companies hasn't always been great. My bike got stolen and when it did my first thought was: I'm never going to get money back. But, Cyclegaurd have been brilliant! I could easily see from their website what I needed to do, and sent off my claim. Kevin Wakefield assisted me and answered any questions I had, and my payout is on its way so I can replace my bike. Wahoo! Read more Read less

Very good, I had my bake Replaced within the week

Very cheap, helpful customer service, easy to use website

The most refreshing element of the experience was being treated with respect and not being made to feel like a criminal in having to make... The most refreshing element of the experience was being treated with respect and not being made to feel like a criminal in having to make a claim. The representatives I spoke to over the course of the claim were all, without fail, polite, friendly and did what they said they would do. The policy was competitively priced, through the link with British Cycling membership and was pleasantly clear on levels of cover and exclusions. Read more Read less