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Cycleguard reviews

Cycleguard logo
Rated Good 4.16/5

Cycleguard reviews

Unverified business

Review summary

People rate this company as Good based on 24 product reviews

Average score of 4.16/5
5 star
71%
4 star
8%
3 star
4%
2 star
0%
1 star
17%

Latest positive rating

5/5

Excellent service !

Having a bike stolen is stressful and time consuming, when it happens out of the blue. Jamie from Cycleguard was very efficient and processed everything quickly.

{"display":"Petria ","full_name":"Petria ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Cycle Insurance
Petria 27th December 2017

Latest negative rating

1/5

Scam - using wording to deny claims

Useless - do not get this insurance. My bike was stolen from me whilst I was having dinner and had the bike by my side.... Useless - do not get this insurance. My bike was stolen from me whilst I was having dinner and had the bike by my side. Claim was rejected as their definition of theft has to involve some sort of violence and entry and exiting - basically a wording issue. Claim rejected immediately. Made formal complaint and will go to Ombudsman. Guy I spoke to was extremely rude and patronising and was sounded as if he was questioning the bike had been stolen - saying things like I do not understand how that happened? Insurance cover that offers no cover. Read more Read less

About Cycleguard

Cycleguard are one of the leading providers of cycle insurance in the country. We collect your Cycleguard reviews to help others, so if you're an existing Cycleguard customer, please share your cycling insurance experiences and help our community!

Reviews for Cycleguard

Showing 11 of 24 company reviews

Scam - using wording to deny claims

Cycle Insurance 7th July 2022

Useless - do not get this insurance. My bike was stolen from me whilst I was having dinner and had the bike by my side.... Useless - do not get this insurance. My bike was stolen from me whilst I was having dinner and had the bike by my side. Claim was rejected as their definition of theft has to involve some sort of violence and entry and exiting - basically a wording issue. Claim rejected immediately. Made formal complaint and will go to Ombudsman. Guy I spoke to was extremely rude and patronising and was sounded as if he was questioning the bike had been stolen - saying things like I do not understand how that happened? Insurance cover that offers no cover. Read more Read less

Rated Terrible 1/5
Read more product reviews

An absolute scam

Cycle Insurance 9th December 2020

I cannot express enough how bad my experience has been with cycle guard. They cancelled my policy without telling me and so when my bike... I cannot express enough how bad my experience has been with cycle guard. They cancelled my policy without telling me and so when my bike was stolen and I tried to claim they are saying there is no active policy. No one contacted me to let me know, no one sent me an email and there is apparently nothing they can do. However they did still manage to take money out my account! I have raised a complaint but unsurprisingly now no-one is getting back to me. Do not get insured with them, absolutely awful. Read more Read less

Rated Terrible 1/5
Read more product reviews
  • 1/5

    Ignored 5 emails, 2 phone calls, 2 letters. Took money illegally. AVOID

    Had bicycle insurance and subsequently changed my bike so needed to revisit the insurance. This so happened to fall at the end of the term.... Had bicycle insurance and subsequently changed my bike so needed to revisit the insurance. This so happened to fall at the end of the term. I wanted to shop around so I instructed them specifically not to renew. Then they took money out of my bank as they had decided to automatically renew my policy after ignoring my emails. Wrote 5 emails more to them, nobody responded. Got through to someone on the phone who didn't have any information on my correspondence. Have since wrote to them (a letter!) to their call center and to their offices - STILL NO RESPONSE a month on. They owe me two months as refund. Still no one talks to me. AVOID AVOID AVOID AVOID Read more Read less

  • 1/5

    Avoid at all costs - complete waste of money and time

    Avoid at all costs! This company is a complete scam. After failing to pay out for my stolen bike I was told that my payments... Avoid at all costs! This company is a complete scam. After failing to pay out for my stolen bike I was told that my payments would be cancelled and the account closed. Three weeks later and the monthly charge went out of my bank account (even though I no longer had a bike to insure!). I was then told that the account had not been closed and I in fact owe the company a £10 cancellation fee too! Understandably I was not impressed given that I had been told the account was cancelled and no further payments would be taken. The company finally said they will reimburse the money but over THREE MONTHS later I am still waiting! Overall this company is incredibly untrustworthy and I would avoid if possible. Read more Read less

    {"display":"Amy","full_name":"Amy","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cycle Insurance
    Amy 29th June 2020
  • 5/5

    Excellent service !

    Having a bike stolen is stressful and time consuming, when it happens out of the blue. Jamie from Cycleguard was very efficient and processed everything quickly.

    {"display":"Petria ","full_name":"Petria ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cycle Insurance
    Petria 27th December 2017
  • 5/5

    Excellent bike insurance

    Have had cover for last 4 years and when I had to make a claim they made the procedure very easy and settled very quickly.... Have had cover for last 4 years and when I had to make a claim they made the procedure very easy and settled very quickly. Very glad I decided to have the policy. Read more Read less

  • 5/5

    Probably one of the best company

    Professional services and products, services for 5 stars. I'm very happy with them.

  • 5/5

    Excellent service, restored faith in insurance!

    I got a bike through Cycle Scheme and insured it as we had to. My experience with insurance companies hasn't always been great. My bike... I got a bike through Cycle Scheme and insured it as we had to. My experience with insurance companies hasn't always been great. My bike got stolen and when it did my first thought was: I'm never going to get money back. But, Cyclegaurd have been brilliant! I could easily see from their website what I needed to do, and sent off my claim. Kevin Wakefield assisted me and answered any questions I had, and my payout is on its way so I can replace my bike. Wahoo! Read more Read less

  • 5/5

    There quick, fast and affective

    Very good, I had my bake Replaced within the week

    {"display":"Adrian Bish","full_name":"Adrian Bish","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cycle Insurance
    Adrian Bish 18th October 2017
  • 5/5

    Very good

    Very cheap, helpful customer service, easy to use website

    {"display":"Daisy Newberry","full_name":"Daisy Newberry","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cycle Insurance
    Daisy Newberry 25th September 2017
  • 5/5

    Excellent service from start to finish

    The most refreshing element of the experience was being treated with respect and not being made to feel like a criminal in having to make... The most refreshing element of the experience was being treated with respect and not being made to feel like a criminal in having to make a claim. The representatives I spoke to over the course of the claim were all, without fail, polite, friendly and did what they said they would do. The policy was competitively priced, through the link with British Cycling membership and was pleasantly clear on levels of cover and exclusions. Read more Read less

    {"display":"J Lowe","full_name":"J Lowe","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cycle Insurance
    J Lowe 8th September 2017

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