Your Cycle Insurance Reviews (20)
Excellent bike insurance
Have had cover for last 4 years and when I had to make a claim they made the procedure very easy and settled very quickly. Very glad I decided to have the policy.
Probably one of the best company
Professional services and products, services for 5 stars. I'm very happy with them.
Excellent service, restored faith in insurance!
I got a bike through Cycle Scheme and insured it as we had to. My experience with insurance companies hasn't always been great. My bike got stolen and when it did my first thought was: I'm never going to get money back. But, Cyclegaurd have been...
Read moreI got a bike through Cycle Scheme and insured it as we had to. My experience with insurance companies hasn't always been great. My bike got stolen and when it did my first thought was: I'm never going to get money back. But, Cyclegaurd have been brilliant! I could easily see from their website what I needed to do, and sent off my claim. Kevin Wakefield assisted me and answered any questions I had, and my payout is on its way so I can replace my bike. Wahoo!
There quick, fast and affective
Very good, I had my bake Replaced within the week
Very good
Very cheap, helpful customer service, easy to use website
Excellent service from start to finish
The most refreshing element of the experience was being treated with respect and not being made to feel like a criminal in having to make a claim. The representatives I spoke to over the course of the claim were all, without fail, polite, friendly and...
Read more The most refreshing element of the experience was being treated with respect and not being made to feel like a criminal in having to make a claim. The representatives I spoke to over the course of the claim were all, without fail, polite, friendly and did what they said they would do.
The policy was competitively priced, through the link with British Cycling membership and was pleasantly clear on levels of cover and exclusions.
CycleGuard have your back
I have always been happy with the service I've received from CycleGuard / Thistle on the rare occasion I need to use...
Read more I have always been happy with the service I've received from CycleGuard / Thistle on the rare occasion I need to use them.
It's not pleasant to have an old, faithful bike stolen, or have it damaged in a collision, but CycleGuard have you covered. They are quick to respond, and will get you back on the road in no time.
Very happy with the service!
Good
Average service and help. Consolidation of claims process not helpful.
Dean claims
The best bike insurance...
Read more The best bike insurance company
My bike stolen and submitted all information Abd following up from dean at claims department was professional courtesy polite and promptly addressed
Have replaced bike and only use this company as they accepted my claim and issues cheque in five days
Smooth and Straightforward
Initially phoned up re whether I was covered and the representative was very helpful, then the claim was processed quickly and efficiently - claim actually settled before my bike has been repaired - Cycle shop are the ones who are being slow!
A very prompt service
After experiencing a bike accident recently Cycleguard (thistle) were so prompt in my recent claim. Could not fault the service at all would highly recommend to my friends.
Very professional and thorough company
I recently had to make a third claim in 4 years on my Cycleguard Policy. Previously each claim was settled quickly and with little fuss. On this last occasion they were more thorough as they I believe they had become understandably suspicious. the...
Read moreI recently had to make a third claim in 4 years on my Cycleguard Policy. Previously each claim was settled quickly and with little fuss. On this last occasion they were more thorough as they I believe they had become understandably suspicious. the Claim was looked into much more thoroughly eventually being referred to one of Cunningham Lindseys "special Investigators" I presume they suspected fraud. The Loss Adjuster was very thorough and I believe investigated the loss diligently. I cooperated fully and eventually the claim was upheld in my favour. It was a drawn out process and took approximately 3 months to conclude. I may not be happy about the time scale and one or two interactions but they all did their jobs well and as I said prior diligently. You can't fault a company for that.
Excellent value with very quick settlement
After losing my bike I provided the company with all the required details....
Read more After losing my bike I provided the company with all the required details.
There response was very quick with money for a new bike. Nit wanting to go to their tied cycle company I chise yo go elsewhere. Cycle guard provided me with a voucher for the new company no trouble and then followed up when the company were slow in sending the voucher out.
Thank you Holli in settlements.
Quick response and Easy Claim
Cycleguard were friendly over the phone and were quick in their claims process - they simply sent me an email with a claim for which could be filled out online and sent over. They responded two days later that my claim had been accepted even though I...
Read moreCycleguard were friendly over the phone and were quick in their claims process - they simply sent me an email with a claim for which could be filled out online and sent over. They responded two days later that my claim had been accepted even though I was missing photos.
They dealt with my claim very promptly and efficiently, brilliant.
Brilliant service all around, quick and clear. Well done.
Specialist service
These guys absolutely know their stuff. They were knowledgeable on the phone and made sure I was absolutely clear about what I was buying and that it would work for my bikes. Friends who are already insured with them who have had to claim can't sing...
Read moreThese guys absolutely know their stuff. They were knowledgeable on the phone and made sure I was absolutely clear about what I was buying and that it would work for my bikes. Friends who are already insured with them who have had to claim can't sing their praises highly enough, hopefully I won't have to test that though!
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