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Cycleguard: Cycle Insurance reviews

4.16
Based on 24 reviews, last reviewed 7th Jul 2022
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17%

Latest highest rating:

5

Excellent service ! Having a bike stolen is stressful and time consuming, when it happens out of the blue. Jamie from Cycleguard was very efficient and processed everyth... Read more Reviewed on: 27th December 2017
Petria 's avatar
Petria

Latest lowest rating:

1

Scam - using wording to deny claims Useless - do not get this insurance. My bike was stolen from me whilst I was having dinner and had the bike by my side. Claim was rejected as their de... Read more Reviewed on: 7th July 2022
Francois Santos's avatar
Francois Santos

About the Cycle Insurance

At Smart Money People, we collect Cycleguard Cycle Insurance reviews from customers like you. If you're thinking of getting Cycleguard Cycle Insurance check out our reviews, or if you're an existing Cycleguard customer - please share your experiences with our community in order to help out others!

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Cycleguard Cycle Insurance reviews (24)

Scam - using wording to deny claims

1
Useless - do not get this insurance. My bike was stolen from me whilst I was having dinner and had the bike by my side. Claim was rejected as their definition of theft has to involve some sort of violence and entry and exiting - basically a wording issue. Claim rejected immediately. Made formal complaint and will go to Ombudsman. Guy I spoke to was extremely rude and patronising and was sounded as if he was questioning the bike had been stolen - saying things like I do not understand how that happened? Insurance cover that offers no cover. Reviewed on: 7th July 2022
Francois Santos's avatar
Francois Santos

An absolute scam

1
I cannot express enough how bad my experience has been with cycle guard. They cancelled my policy without telling me and so when my bike was stolen and I tried to claim they are saying there is no active policy. No one contacted me to let me know, no one sent me an email and there is apparently nothing they can do. However they did still manage to take money out my account! I have raised a complaint but unsurprisingly now no-one is getting back to me. Do not get insured with them, absolutely awful. Reviewed on: 9th December 2020
Katie Kerr's avatar
Katie Kerr

Ignored 5 emails, 2 phone calls, 2 letters. Took money illegally. AVOID

1
Had bicycle insurance and subsequently changed my bike so needed to revisit the insurance. This so happened to fall at the end of the term. I wanted to shop around so I instructed them specifically not to renew. Then they took money out of my bank as they had decided to automatically renew my policy after ignoring my emails. Wrote 5 emails more to them, nobody responded. Got through to someone on the phone who didn't have any information on my correspondence. Have since wrote to them (a letter!) to their call center and to their offices - STILL NO RESPONSE a month on. They owe me two months as refund. Still no one talks to me. AVOID AVOID AVOID AVOID Reviewed on: 30th June 2020
James M. Thurlow's avatar
James M. Thurlow

Avoid at all costs - complete waste of money and time

1
Avoid at all costs! This company is a complete scam. After failing to pay out for my stolen bike I was told that my payments would be cancelled and the account closed. Three weeks later and the monthly charge went out of my bank account (even though I no longer had a bike to insure!). I was then told that the account had not been closed and I in fact owe the company a £10 cancellation fee too! Understandably I was not impressed given that I had been told the account was cancelled and no further payments would be taken. The company finally said they will reimburse the money but over THREE MONTHS later I am still waiting! Overall this company is incredibly untrustworthy and I would avoid if possible. Reviewed on: 29th June 2020
Amy's avatar
Amy

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