These accounts are far from Premier

I recently moved to HSBC Premier. I have experienced nothing but problems. These accounts are not Premier they are bolt standard accounts. They have a Premier Elite credit card and the credit limit they have provided is half that provided by my... Read more

I recently moved to HSBC Premier. I have experienced nothing but problems. These accounts are not Premier they are bolt standard accounts. They have a Premier Elite credit card and the credit limit they have provided is half that provided by my previous bank the HSBC owned First Direct.
When i tried to make a credit payment to the account to make a large purchase this was rejected.
When i called to complain, i was told by a very rude member of staff if i was not happy i should move banks.
If you are looking for a Premium banking service you need to look elsewhere.

Reviewed on 26th June 2021

Paul Wiltshire

Pretty useless. Service very far from premier.

Theyve sent all their premier staff home during Covid so there's no point in having this account. There wasnt much point before as the numbers on their contact cards are invalidated every time someone leaves and you cant get through. You cant contact... Read more

Theyve sent all their premier staff home during Covid so there's no point in having this account. There wasnt much point before as the numbers on their contact cards are invalidated every time someone leaves and you cant get through. You cant contact your local branch anyway.

Reviewed on 3rd June 2021

Sue

HSBC is still in the 20th Century

Huge mistake moving my account to HSBC Premier. The simplest tasks take an age, constant form filling by post. A letter from HSBC takes 14 days to receive and they attempt to blame Royal Mail. Their chat people are clueless and lie . Avoid

Reviewed on 8th May 2021

Paul Wiltshire

Awful, bureaucratic, hellscape

Absolute worst bank I’ve ever used, and I have used many. Seems even the simplest of things is made intentionally hard to do, often gated by tedious process and sometimes even actual paperwork. Support agents often have little to no power to help you s... Read more

Absolute worst bank I’ve ever used, and I have used many. Seems even the simplest of things is made intentionally hard to do, often gated by tedious process and sometimes even actual paperwork. Support agents often have little to no power to help you solve problems. Stay away. Far far away. Just closing my account took three months of constant fighting - I regret ever having registered.

Reviewed on 24th March 2021

Christopher Nadeau

Nothing 'Premier' about it!

Second month in with HSBC Premier and still not been assigned a relationship manager... after two phone calls to them - nothing back. Online chat response is non-existent. Generally rigid, impersonal and run of the mill basic banking services - my... Read more

Second month in with HSBC Premier and still not been assigned a relationship manager... after two phone calls to them - nothing back. Online chat response is non-existent. Generally rigid, impersonal and run of the mill basic banking services - my basic TSB account was better than this. Don't get sucked in with the 'Premier' label - it's a marketing gimmick - there is absolutely nothing 'Premier' about this service at all!

Reviewed on 3rd August 2020

Pete

Ok bank

No better or worse than any other bank

Reviewed on 7th February 2020

Lyn Gillespie

Fantastic service

My son was the victim of a ATM fraud and when I made a call to report it as it was happening they gave me the opportunity of cancelling his card for him even though I wasn’t the card holder. I thought that was amazing as the perpetrators were still a... Read more

My son was the victim of a ATM fraud and when I made a call to report it as it was happening they gave me the opportunity of cancelling his card for him even though I wasn’t the card holder. I thought that was amazing as the perpetrators were still at the scene harassing my son.

Amazing judgement call by the HSBC staff member

Reviewed on 7th January 2020

MaddyJ

40% interest (just shy of) coming in 2020

Had my account since 2005 and always operated it within rules of useful for cash flow £5000 overdraft. This month they reduced my overdraft to £1000 & let me know from April they’re charging nearly 40% for it. Many better deals about and nothing spe... Read more

Had my account since 2005 and always operated it within rules of useful for cash flow £5000 overdraft. This month they reduced my overdraft to £1000 & let me know from April they’re charging nearly 40% for it. Many better deals about and nothing special about this account any more so I’m binning them off

Reviewed on 26th December 2019

Rob

Good products, great service

Service really sets Premier apart. I appreciate the range of products, which could be wider (no LISA for instance), but having travel insurance included and points earnings capabilities for the corresponding credit card are pluses. Service is prompt,... Read more

Service really sets Premier apart. I appreciate the range of products, which could be wider (no LISA for instance), but having travel insurance included and points earnings capabilities for the corresponding credit card are pluses. Service is prompt, polite and useful.

Reviewed on 21st November 2019

Deirdre M

Great product with benefits

Have been Premier customers over 20 years. Special treatment.

Reviewed on 5th November 2019

Ann

HSBC PREMIER Customer Service differ significantly between UK, Hong Kong and Indonesia

If you are an HSBC Premier customer in Indonesia, the customer treatment you received is very exclusive and special it really make you feel like VIP. In Hong Kong, the customer experience is good but not very exclusive and there are loads of customer... Read more

If you are an HSBC Premier customer in Indonesia, the customer treatment you received is very exclusive and special it really make you feel like VIP. In Hong Kong, the customer experience is good but not very exclusive and there are loads of customer occupying the Premier lounge. In UK, specifically Newcastle, Sunderland and Morpeth branch, where some branches have no Premier section, you are just one of the masses, sometimes ignored and have to wait forever for the staff’s attention.

Reviewed on 15th April 2019

Ngandani

Best account

Quick response when calling. Fabulous account package. Great staff. Wouldn’t go anywhere different

Reviewed on 5th February 2019

Y80emm

on the ball and friendly

normally very helpful, friendly, quick assistance

Reviewed on 13th January 2019

neil musk

HSBC's customer service is the best!

Applied for a Premier account and every person I came in contact with, either on the phone or face-to-face at the branch were very knowledgeable and so friendly - thumbs up!

Reviewed on 7th January 2019

Adeline Sheradelia Thomas

Excellent service

HSBC Premier is a great personal service.

Reviewed on 3rd January 2019

Drew

HSBC Premier- First Class

I've been with HSBC nearly 50 years from the days it was originally called Midland Bank. Moved up to Premier status over 10 years ago, great perks, free life insurance, extended insurance on virtually everything you buy using the card. Free VIP... Read more

I've been with HSBC nearly 50 years from the days it was originally called Midland Bank. Moved up to Premier status over 10 years ago, great perks, free life insurance, extended insurance on virtually everything you buy using the card. Free VIP access to all lounges at the airports with free Wi-Fi and no transportation charges when transferring monies world wide. Really don't that I could survive without the personal Premier advisor.

Reviewed on 13th December 2018

Steve Owen

quality banking

friendly personal service, and some innovative products

Reviewed on 10th June 2018

neil musk

No special treatment here - AVOID!

I am extremely disappointed in HSBC Premier service. I am a multi-account holder in various jurisdictions and was just almost berated by the most rude service agent after forgetting to make one credit card payment, all other payments having been made... Read more

I am extremely disappointed in HSBC Premier service. I am a multi-account holder in various jurisdictions and was just almost berated by the most rude service agent after forgetting to make one credit card payment, all other payments having been made always on time. From a super aggressive tone to accusing me of having financial problems - it's almost as if I was dealing with a payday credit company not a banking service for high net worth individuals. UNBELIEVABLY SHOCKING. 

Reviewed on 17th May 2018

Anon

Nothing Premier about it

Have to keep HK$1m minimum monthly balance or get charged HK$480 per month. Queues in the Premier banking centres are often as long as the regular bank, and often fresh school grads who don’t really know what they are doing. You do get your own p... Read more

Have to keep HK$1m minimum monthly balance or get charged HK$480 per month. Queues in the Premier banking centres are often as long as the regular bank, and often fresh school grads who don’t really know what they are doing. You do get your own personalised telemarketer trying to sell you something every two to three months too.

Reviewed on 25th April 2018

John Ellis

Sounds flashy but it does not deliver any benefit when you need.

I have been a Premier customer for many years but I don't find any benefit. Whenever I have tried to seek help from my Premier Manager, which keeps changing, all he does is sends me 0800 number of the team I should speak instead of guiding / helping.... Read more

I have been a Premier customer for many years but I don't find any benefit. Whenever I have tried to seek help from my Premier Manager, which keeps changing, all he does is sends me 0800 number of the team I should speak instead of guiding / helping. So he is no better than Google. Secondly, as part of the Premier, you get travel insurance. I had an emergency and had to cancel my travel. I thought I had a travel insurance being a Premier customer but it was of no use. HSBC uses Aviva for travel insurance. And Aviva has outsourced travel claims to Cega group. They are measured on how not to pay and with long tail no customer empathy or relationship. So it is useless and I recommend to not to rely. With my experience, Premier status is of no benefit unless you want to show off. Use your money smartly as HSBC is not competitive for any thing in any case. Neither best mortgage not best ISA. So why even consider.

Reviewed on 18th February 2018

Dev