HSBC Premier Reviews

HSBC PREMIER Customer Service differ significantly between UK, Hong Kong and Indonesia

If you are an HSBC Premier customer in Indonesia, the customer treatment you received is very exclusive and special it really make you feel like VIP. In Hong Kong, the customer experience is good but not very exclusive and there are loads of customer...

If you are an HSBC Premier customer in Indonesia, the customer treatment you received is very exclusive and special it really make you feel like VIP. In Hong Kong, the customer experience is good but not very exclusive and there are loads of customer occupying the Premier lounge. In UK, specifically Newcastle, Sunderland and Morpeth branch, where some branches have no Premier section, you are just one of the masses, sometimes ignored and have to wait forever for the staff’s attention.

NgandaniLevel 1

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Best account

Quick response when calling. Fabulous account package. Great staff. Wouldn’t go anywhere different

Y80emmLevel 1

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on the ball and friendly

normally very helpful, friendly, quick assistance

neil muskLevel 1

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HSBC's customer service is the best!

Applied for a Premier account and every person I came in contact with, either on the phone or face-to-face at the branch were very knowledgeable and so friendly - thumbs up!

Adeline Sheradelia ThomasLevel 1

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Excellent service

HSBC Premier is a great personal service.

Drew Level 1

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HSBC Premier- First Class

I've been with HSBC nearly 50 years from the days it was originally called Midland Bank. Moved up to Premier status over 10 years ago, great perks, free life insurance, extended insurance on virtually everything you buy using the card. Free VIP...

I've been with HSBC nearly 50 years from the days it was originally called Midland Bank. Moved up to Premier status over 10 years ago, great perks, free life insurance, extended insurance on virtually everything you buy using the card. Free VIP access to all lounges at the airports with free Wi-Fi and no transportation charges when transferring monies world wide. Really don't that I could survive without the personal Premier advisor.

Steve OwenLevel 1

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quality banking

friendly personal service, and some innovative products

neil muskLevel 1

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No special treatment here - AVOID!

I am extremely disappointed in HSBC Premier service. I am a multi-account holder in various jurisdictions and was just almost berated by the most rude service agent after forgetting to make one credit card payment, all other payments having been made...

I am extremely disappointed in HSBC Premier service. I am a multi-account holder in various jurisdictions and was just almost berated by the most rude service agent after forgetting to make one credit card payment, all other payments having been made always on time. From a super aggressive tone to accusing me of having financial problems - it's almost as if I was dealing with a payday credit company not a banking service for high net worth individuals. UNBELIEVABLY SHOCKING. 

AnonLevel 1

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Nothing Premier about it

Have to keep HK$1m minimum monthly balance or get charged HK$480 per month. Queues in the Premier banking centres are often as long as the regular bank, and often fresh school grads who don’t really know what they are doing. You do get your own p...

Have to keep HK$1m minimum monthly balance or get charged HK$480 per month. Queues in the Premier banking centres are often as long as the regular bank, and often fresh school grads who don’t really know what they are doing. You do get your own personalised telemarketer trying to sell you something every two to three months too.

John EllisLevel 1

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Sounds flashy but it does not deliver any benefit when you need.

I have been a Premier customer for many years but I don't find any benefit. Whenever I have tried to seek help from my Premier Manager, which keeps changing, all he does is sends me 0800 number of the team I should speak instead of guiding / helping....

I have been a Premier customer for many years but I don't find any benefit. Whenever I have tried to seek help from my Premier Manager, which keeps changing, all he does is sends me 0800 number of the team I should speak instead of guiding / helping. So he is no better than Google. Secondly, as part of the Premier, you get travel insurance. I had an emergency and had to cancel my travel. I thought I had a travel insurance being a Premier customer but it was of no use. HSBC uses Aviva for travel insurance. And Aviva has outsourced travel claims to Cega group. They are measured on how not to pay and with long tail no customer empathy or relationship. So it is useless and I recommend to not to rely. With my experience, Premier status is of no benefit unless you want to show off. Use your money smartly as HSBC is not competitive for any thing in any case. Neither best mortgage not best ISA. So why even consider.

DevLevel 1

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Worst Premier service

They blocked my card for no reason and after 2 weeks still haven't received the new one. Called them thrice, told me they'll check and report back to me but never called me back

Paul Messian-ImbertLevel 1

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Look after their clients

I have been a premier banking customer for about 7 years and although now there are a number of challenger banks on the scene, which offer really interesting products for more modern banking I would hate to be without the dependability and great...

I have been a premier banking customer for about 7 years and although now there are a number of challenger banks on the scene, which offer really interesting products for more modern banking I would hate to be without the dependability and great customer service of HSBC. I am a relatively young Premier customer as I got upgraded when I received an inheritance, I still find the range of products offered good for my lifestyle.

Whenever I have an issue with any aspect of my banking, I have always been confident that HSBC would resolve the issue and they have. I feel like I am dealing with humans with them who treat me as an individual.


I have a few bug bears though:
The credit card. It is so bog standard it hurts. No cashback. The points take ages to accumulate so long in fact that you forget about them. I recently had a batch expire because I did not have enough to redeem anything. Basically it does not feel very premier.

The savings rates are abysmal. I really ought to move my cash elsewhere!

The children’s account are completely no frills. I would really appreciate HSBC doing something to reward their custom or st least make banking more engaging for them.

The bottom line is over the years I have grown to trust HSBC (much more than other providers). That is really important in banking.

MomamaLevel 1

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Awesome service

Always fast and efficient. I've never had a problem with hsbc. Would definitely recommend.

Ahsan AliLevel 1

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Very Good Service

Very attentive phone staff. Will definitely recommend

AzolousLevel 1

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Personal Service

It is very likely that I would recommend HSBC to friends/family.

Neil GallagherLevel 1

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Personal Service

I like how when you phone up customer service, they always greet you by your name.

Neil GallagherLevel 1

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terrible service, inflexible and unhelpful

HSBC sent us a KYC pack to fill in, in spite of us having been customers for over 20 years. We had just moved house and explained than we did not yet have the required utility bills to provide them with proof of address. They froze the account,...

HSBC sent us a KYC pack to fill in, in spite of us having been customers for over 20 years. We had just moved house and explained than we did not yet have the required utility bills to provide them with proof of address. They froze the account, stopped an incoming deposit and bounced all the direct debits. Customer services just kept repeating the same nonsense about their procedures. We closed the account. HSBC refused to transfer the direct debit details to our new account, saying we still had not complied with their KYC procedures. I will never recommend them to anyone.

Fiona jkLevel 2

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Thinking of switching

Have been without internet banking as my secure key has given up and branch had 'run out' last time I walked past one that was open. Call today took 5 min to be answered. In the grand scheme of things not that bad...but calls to premier banking are...

Have been without internet banking as my secure key has given up and branch had 'run out' last time I walked past one that was open. Call today took 5 min to be answered. In the grand scheme of things not that bad...but calls to premier banking are normally answered much quicker 15-30 secs.

Michael FotisLevel 3

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Persevered lot but still getting worse

HSBC ask you to reach Premier status. Premier lounges in Airports - well good luck with that. Now charge you £30 for transactions over 10k. So 50k in to reach Premier account status but Co-Op and Santander allow you to transfer 100k without charges ...

HSBC ask you to reach Premier status. Premier lounges in Airports - well good luck with that. Now charge you £30 for transactions over 10k. So 50k in to reach Premier account status but Co-Op and Santander allow you to transfer 100k without charges and even after that limit it is still cheaper than being a Premier holder with HSBC. There is absolutely no benefit other than a headache you will get for that service

malcolmLevel 1

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Better...

My personal secure key had come to the end of its life (I had it for years), so needed a new one. Branch staff wee helpful and the process of setting it up worked. Not sure why secure keys are still needed though...

Michael FotisLevel 3

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