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HSBC: Premier reviews

Name: Premier
Rating: 2.91 (74 reviews)

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2.80

Based on 74 reviews, last reviewed 7th Jul 2024

100% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

31%

14%

38%

Latest highest rating:

4

good and esay access, no big issue so far good and esay access, no big issue so far Reviewed on: 12th April 2024

Latest lowest rating:

1

Ridiculous time to replace a credit card. We needed to replace our credit card. We understood it would take four working days but after contacting them we were told it would be 10 days. If it ... Read more Reviewed on: 7th July 2024

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About the Premier

HSBC Premier reviews come from people like you! With so many different current accounts now available, you can read these honest HSBC Premier reviews to find out what life as a HSBC customer is really like. And remember, if you are a HSBC customer, you can write a short review here to help other potential customers. Smart Money People is the UK's leading financial services review site and dedicated to being an independent and honest source of HSBC Premier reviews. Together, we can make financial services work better for everyone.

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HSBC Premier reviews (74)

Ridiculous time to replace a credit card.

We needed to replace our credit card. We understood it would take four working days but after contacting them we were told it would be 10 days. If it arrives in the next post it will be 11 days, hardly a premiere service. Credit cards from other providers arrived after three and four days. Reviewed on: 7th July 2024

Premier account customers are treated appallingly

Although I have a monthly salary after tax of £11k and £50k in savings with HSBC they reduced my overdraft and asked me to re-apply to have it increased by £1.25k back to £5k. I rarely use my overdraft and have been with them for 30 years. I am now moving my business Reviewed on: 4th May 2024

good and esay access, no big issue so far

good and esay access, no big issue so far Reviewed on: 12th April 2024

Best customer service

As a premier customer for many years I cannot live without its services! I have lived in many counties and it was so easy to set up global account in each of them. I have access to 24hr support and have been helped out of tricky situations by their excellent team! I have been an HSBC customer for decades and as I travel lots I always feel safe knowing the premier team are there to help. Reviewed on: 4th April 2024

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