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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.33 (871 reviews)

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1.35

Based on 871 reviews, last reviewed 12th Jun 2025

100% increase in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

had a partnership card for years now. had a partnership card for years now. love the rewards vouchers on spends and the points you are awarded for using their credit card which i normally ... Read more Reviewed on: 12th June 2025

Latest lowest rating:

1

Unable to contact to unblock card outside office hours I have had 2 vital payments blocked on a Sunday due to the algorithm thinking it was fraudulent activity. But Anyday is NoT open before 10am and after... Read more Reviewed on: 9th June 2025

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

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John Lewis Partnership Card reviews (871)

Utterly hopeless

Ok, I understand fraud protection is important. However, NewDay decided to lock the credit card after suspecting fraud, stopping the card working for the whole weekend. Guess what, only way to lift the block was to call them, but their phone lines are closed at the weekends. Honestly, did no one think this might be a problem? Really stupid things like this are so infuriating I wont be using my JLP card anymore. Off to M&S and credit provider with more common sense. Why on earth did they switch away from HSBC. Reviewed on: 26th November 2022

Oh John Lewis what have you done?

This has been a disaster from the start. Today is the final straw. 3 weeks after complaining I have now been advised by Mr David Land, “Head of Service Delivery “, that he “has been unable to identify an error by NewDay” despite having checked all the details of my complaint carefully. If this is the level of incompetence that NewDay endorses then I will not be using this account again. Reviewed on: 26th November 2022

Good payers not wanted

Had a jlp card for many years. Paid full balance monthly and a five figure credit limit. New Day not interested. Reviewed on: 26th November 2022

Contactless and card scan does not work

Ever since we have the card the contactless option does not work! Additionally you can not take a scan of the card to make payments so it is now back to all being manual.John Lewis has gone way down in my estimation,will look to replacing the card with one that works.Have been a customer for over 15 years.They are now more interested in being 'woke' than resolving real issues.Another brand that has gone down the pan. Reviewed on: 26th November 2022

NewDay

NewDay card failed on line to EasyJet. NewDay said it was not their fault but fault of other providers who don’t have updatedBIM software. Not up to them to sort it out. Wrote to JL to advise disappointment in this credit card. Reviewed on: 25th November 2022

Poor service from New Day

After being locked out from registering my card and a New Day representative talking me through and problem still occurring the card got blocked and advised me I'd missed a payment when we've always paid our balance in full on time for over 15 years. I asked at local Waitrose and drove 70 mile round trip to John Lewis who basically didn't want to know. I emailed JL head office who just didn't wish to know and redirected me to New Day. They still charged me although bill cleared as soon as able once I was able to get registered. Contacted to make a complaint - interest was reimbursed but the email acknowledging my complaint with reference nos didn't materialise! I chased this up with a fobbed off solution by New Day! As soon as New Day acknowledge my complaint I will cut my card up and never shop at John Lewis again. This was not the customers option to change card but John Lewis who should take some responsibility for this. Appalling service by both companies. Reviewed on: 24th November 2022

Poor experience with NewDay credit card

The app is awful. My bank is not listed so can't pay my bill online. NewDay has felt underprepared from the start. In all my years with John Lewis Partnership Card never had any problems. Now sadly considering changing to a new credit card company if things don't improve. Reviewed on: 24th November 2022

utterly appalled by very poor experience at NewDay after many good years with my John Lewis card

I forgot my pin number and requested a reminder. When it eventually arrived the accompanying letter told me I needed to put the card in the machine and use the pin before contactless would work. I tried this but the card was declined causing awkward situation in shop. When I rang New Day I could not speak to an associate straight away but when I eventually got through to someone I was told the card did not work because it had been blocked so I would have to go to an atm to unblock it. When I suggested that it might have been helpful to tell me that in the letter with the pin reminder I was told that doing so might cause confusion for some customers whose card had not been blocked. At the very least I should have been told that my card might have been blocked and the procedure to follow if it had been! This was the second time I have had cause to phone New Day. The first time I waited ages to speak to someone about my direct debit. New Day has also reduced my credit limit to a third of the old one when I cannot recall ever missing my monthly payment of my complete balance with my old card. No explanation was given. While shopping at Waitrose in Putney and Chichester the cashiers have told me that many customers are unhappy with the new card so it seems that I'm not the only one! Reviewed on: 24th November 2022

What a poor card and service after many happy years...

Not really sure what JL think they're doing ... but every time I want to pay online or in store they practically refuse payment. Why has my online payment to a trusted retailer been declined (for both cards)... why do we have to keep inputting the PIN every other time we shop in store (even in JL or Waitrose). I'm very quickly going out of love with JL... I rarely shop with Waitrose now, so it could be good-bye to the JL card soon. Reviewed on: 24th November 2022

Payment on credit card made in full and not credited

Card was refused today and the account page said payment, made in full before due date and debited from my bank account, had not been made. Reviewed on: 23rd November 2022

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