They are definitely not an independent service, they should be called landlord service, I left my tenancy after 3 years with never missing/delaying a rent... They are definitely not an independent service, they should be called landlord service, I left my tenancy after 3 years with never missing/delaying a rent payment and end of the tenancy my Landlord proposed a £657 deductions from my deposit in writing through email which i though was unfair and took the matter to mydeposit thinking they will help, during the dispute my landlord raised the deduction amount to double and asked for £1,450 instead, I provided all the proofs with email received from my landlord about £657 deduction and still in the final decision made by these landlord services made me loosing about £1,490 even more than landlord asked for. there was also a top up deposit of £318 paid by me in cash on the day we signed our last rental agreement and then the new amount was listed on the new agreement also with mydespoit new amount was updated, end of the tenancy my landlord decided to say there is no evidence of £318 and i told them it was paid in cash and after that contract was signed with new deposit amount but they still took £318 out and even gave this £318 again from the amount left in dispute which resulted me loosing £636 for nothing. Also there was a clause in the agreement that if landlord don't inform tenant about the proposed deductions withing 10 working days then mydesposit might decline any deductions but in reality they not even catered the deductions they even gave them more than landlord actually requested. I'm disappointed with this so called independent service which i was seeking help to intervene because £657 deductions were unfair and they made me loosing £1,490 by turning out to be more loyal to landlord. Read more Read less

Always on the side of the tenant not the landlord - would NEVER use them again after our experience.