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Elaine p

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Review of the Thamesbank Credit Union, Loans:

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Joined no welcome letter or anything.

Joined no welcome letter or anything. Applied for a loan had to chase it for over a week. Asked for id and a five pound deposit. When asked for a update I got told I needed to send proof of that 5 pound deposit and there was no loan or my id on my account!! Bear in mind same person had emailed previously for id. Then they recalled that email and sent what they should of advised. Then turned me down for the loan. When all in all if this is how they operate im glad I wont be saving my money with them either. Poor customer service and staff who dont know what's going on. Probably won't try to use a credit union again for savings or a loan Reviewed on: 2nd December 2025

Review of the Voyager Alliance Credit Union, Loans:

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Positive experience quick and easy

Positive experience quick and easy Reviewed on: 4th June 2025

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