Charlie 's community profile page

Write a review

Viewing profile for,

Charlie

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the Alphera Financial Services, Alphera Hire Purchase:

View on product page

I am extremely dissatisfied with the way this compan...

I am extremely dissatisfied with the way this company has handled my account. I always paid every monthly payment on time and in full, never once falling into arrears. After my car was stolen, the insurance company paid around 80% of the remaining balance, and I personally settled the difference just a few days later. Despite this, I was wrongly informed that my account was “in arrears.” When I questioned how this was possible, given my flawless payment history, I was told: “it’s just the way we do things.” Shortly after, I received a formal “Notice of Arrears” from their collections department, along with an FCA flyer about debt advice and financial stress. This was completely inappropriate, misleading, and insulting, considering my account was never in arrears at any point. In my view, this company’s conduct is unacceptable, unprofessional, and shows a disregard for treating customers fairly. I would strongly caution others based on my experience. Reviewed on: 12th September 2025

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.