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Mark J

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Review of the Saga, Health insurance:

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Uncompetitive on Annual Travel insurance

Took out an annual travel insurance policy. Called to update with a medical condition and the advisor, lacking all empathy went through process and then said the policy was cancelled. We were offered a much much more expensive trip only policy which we felt obliged to take. After a bit of searching afterwards were able to take out a similar annual insurance with Staysure which with this condition and cancelled the Saga policy. The advisor at Saga is as cold unhelpful and lacked any consideration for our situation. She kept us waiting on the phone for 10 minutes after telling us the policy was cancelled during which time we didn’t know if we would get our imminent holiday covered. Reviewed on: 29th October 2025

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