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Joanne W

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Review of the Equifax, Credit Report:

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1 STAR AVOID AT ALL COSTSI am absolutely disgu...

1 STAR – AVOID AT ALL COSTS I am absolutely disgusted with Equifax. They took fees from my account without my clear consent, with no proper explanation, no transparent authorisation, and no adequate warning. This is completely unacceptable and feels deliberately misleading. I did not knowingly agree to ongoing charges, yet money was still taken. Trying to resolve this has been a nightmare. Customer service is evasive, unhelpful, and clearly trained to deflect responsibility rather than fix the issue. You are passed around, given vague responses, and made to feel like you are the problem — despite them taking your money. For a company that handles sensitive financial and credit information, their behaviour is shockingly unethical. If they are willing to quietly take fees without proper consent, it seriously raises concerns about how they operate in general. I strongly advise anyone considering Equifax to check your bank statements carefully and avoid them altogether if you value transparency and basic consumer rights. This has caused unnecessary stress and wasted time, and I have zero trust left in this company. Absolutely disgraceful. Reviewed on: 31st December 2025

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