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Stacey e

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Review of the Motorcycle Direct, Motorbike Insurance:

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Avoid no customer service communication awful

Been with them a few years paid monthly on time no issues Tried to cancel Could not log into a stupid portal the only way they will communicate Could t get anyone on chat it’s only open certain hours And emails are bounced back and not responded too No telephone number to speak to a human Got email today ages after cancelled and selling moped and they saying they sending me to a best collection agency for no paying an early cancellation fee! I’d have no email no letter nothing before this email Last email I got was to say your policy cancelled Which took me ages of clicking around their stupid website I’ve had no notice just this threat which had upset me as I always paid on time! Jist spent half hour with agent on chat who sent me 3 payment links one didn’t work said expired second gave me someone else’s name and address breaching gdpr And third she sent me to portal which I didn’t have access too and logged off and left conversation! There was even a spelling mistake on the page to say link expired! Very unprofessional and u can’t speak to a person and customer service is awful Do not use!!!! Reviewed on: 29th May 2026

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