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Angus M

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Review of the SumUp, Card Reader:

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DO NOT USE THIS COMPANY

We have used Sumup for our card machines for a few years and decided to open a business account with them. All it took was literally a click of a button (first red flag) which seemed way too easy but we figured the reason it was so easy was was because we were already customers. Within a few days, when I logged into the app, it was asking me to verify my identity and would not allow me to see any information relating to my business account until I verified my identity. I have now been trying do the required verification for several weeks but have been unable to complete the verification. The app and desktop site are completely useless. I have spent about ten hours over the last week on their chat with their incompetent agents trying to do it and still no joy. Yesterday I was told that the “Verification Team” needed to contact me. Considering verification was the goal since day one, I have no idea why this wasn’t the first course of action. Asked for their email address but they wouldn’t provide it and said I had to wait for them to contact me. Still waiting. In the meantime, all my earnings have been going into the new business account which I have no access to. I tried to change my default payments on my Sumup machines to another account but they won’t let me do so. So all my earnings for the last six weeks are in an account that I am refused access to and all my future earnings are going to continue going into this account. That is nearly £30K of funds I am refused access to of MY MONEY. This is money I need to continue running my business, which is seasonal and this is my busiest time of the year. I need the money to buy more stock and this is having a huge impact on my business. I asked the Sumup chat agent for help to change the default account for my Sumup payments and they refused because I am not verified! This doesn’t even seem legal. I hadn’t had the best experience with Sumup prior to this but it felt that it made sense when opening the business account to use them so that everything was in the one place but how wrong I was. If you are reading this, whatever you do, DON’T USE SUMUP! They are thieves who prevent you access to your own money and then have useless/non existent customer service because it benefits them that you cannot access your money. Worst company out there. DO NOT TRUST THEM WITH YOUR MONEY. Reviewed on: 10th June 2026

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