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Ian T

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Review of the AllClear, Travel insurance:

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Steer Clear

My wife and I were going on a river cruise with Saga and whilst I took Sagas included insurance (excellent) my wife used All Clear which she has over many years. Just before our holiday I was taken to A&E and found to have heart failure. We cancelled the trip and Saga paid my claim on receipt of medical proof. After a month of sending various requested documents to Gallagher Bassett (who are supposed to deal with claims on behalf of All Clear) we are still awaiting settlement. My heart condition is not being improved by this delay and worry. As others have said, their sales team are superb but it all goes downhill should you claim. Even with a complaint you are told that it will be passed to Gallagher Bassett who no doubt will look at it ‘next week’ and decide what further documents they require Reviewed on: 18th June 2026

Reply from AllClear Good afternoon, Thank you for taking the time to share your feedback. I am very sorry to hear about your recent health circumstances and the impact this has had on your travel plans. I appreciate how distressing and frustrating it must be to experience delays and uncertainty during an already difficult time. I am also sorry to hear that your experience with the claims process has not met your expectations. Our claims are handled on our behalf by our specialist claims administrators, Gallagher Bassett, and I appreciate that delays in communication and document handling can add further stress when you are already dealing with personal health concerns. Please be assured that we take your comments seriously, and I will ensure your feedback is passed on to both the Claims Team and Gallagher Bassett for review and urgent follow-up. So that we can look into this further for you, we would be grateful if you could provide your policy or claim reference, your full name, postcode and the best number to reach you on to [email protected] so we can escalate the matter directly. Thank you again for bringing this to our attention, and I wish you and your wife all the very best. Kind regards, Liam Response date: 22nd June 2026

Review of the Saga, Travel insurance:

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Superb claims service.

Booked a river cruise with Saga and took their included travel insurance. About two weeks before we were due to go I was taken to A&E and found to have heart failure. We had to cancel our trip and once I had a letter from my doctor confirming I was unable to travel Saga paid the claim. No fuss, no quibble. Wonderful company Reviewed on: 18th June 2026

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