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Neil H

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Review of the NatWest, Select Account:

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Only One Positive To Say

From the useless chat app to the chaotic customer service team to the unresponsive business team to the unethical way they conduct their business, my experience with NatWest has been awful. NatWest recently tried to tell me that a PayPal DD didn't count as a DD, so they wouldn't refund a fraudulent transaction. The chat app Cora could only deal with the most basic tasks, but I had to go through the motions before being passed off to a team member. While waiting, I reached out via X and ended up with the team from X, who were communicating via text speak and emojis, giving me advice which conflicted with the chat team who were then contradicting each other. Eventually, the Ombudsman found in my favour, but NatWest stretched the whole issue out until the very last minute and then tried to harass me into accepting their erroneous version. I hadn't heard from the Small Business team for years when I needed to change the name of my Sole Trader trading name. Despite everyone and their dog knowing that Sole Traders are not registered at Comapnies House, NatWest insisted I fill out a form with my Company Registration Number and seemed unable to understand that a trading name change is literally a bit of admin. I was going to say I have nothing good to say about NatWest but their banking app is pretty reliable! Reviewed on: 7th September 2026

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