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Furkhan Iqbal

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Review of the NatWest, Everyday account:

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Payday Freeze on New Account Switch

Brand-new customer who just completed a current account switch to NatWest, only to have my account frozen without notice on my very first payday. Frontline support was completely unhelpful, offered zero emergency resolution, and ignored FCA Consumer Duty guidelines regarding a vulnerable family unit requiring immediate access to essential funds. A formal complaint has been lodged directly with Paul Thwaite, the executive board, and the Financial Ombudsman Service. Absolute operational failure for a new switcher. Reviewed on: 29th September 2026

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