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Brett B

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Review of the esure, Car insurance:

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Absolute pain to deal with.

Absolute pain to deal with. Can't pay on the app or on their website, everything is over the phone or their useless text service. The initial agreement was changed and the one I agreed to wasn't even close to the one of the quote. I specified a certain pay date and they changed it without any sort of notification. They threaten me with cancelling as I hadn't paid their date and not the one I picked, went through their text service and got it changed again and yet again same again they tried taking the money on the same date as before not the one I had changed it to twice! Absolute joke customer service, do what they want and even changed the agreement without telling me. AVOID! Reviewed on: 1st October 2026

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