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Bartosz Koscielecki

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Review of the EDF Energy, Credit Broker:

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EFFORT DRAINING FALSE INFORMATION

Absolutely shocking customer service – avoid EDF if you can! I honestly don’t know where to begin. The level of incompetence, miscommunication and lack of organisation I’ve experienced with EDF is beyond frustrating. You constantly get passed from one customer service representative to another, most of whom seem to have no clear understanding of what’s actually happening. You receive conflicting information, nobody takes ownership of the situation, and getting a straight answer feels like a full-time job in itself. To make matters worse, EDF manually disconnected the electricity supply to my business, leaving me unable to operate and forcing me to let customers down. Once the outstanding balance was settled (a balance which I also dispute as not being my responsibility), I was then told I would have to wait 24–48 hours for an engineer to attend and reconnect the supply. Fair enough, or so I thought. After several more phone calls and being passed around yet again, another member of staff finally informed me that the reconnection could actually be done remotely. Then came the next level of frustration. While speaking to one customer service representative, someone from their reconnection team called me. I ended the original call, assuming the reconnection team would now deal with the matter. I waited hours for that call, only to discover that I had to contact EDF AGAIN and refill a form so the reconnection process could supposedly start all over again. Seriously? WOW. All of this while my business was sitting in darkness, appointments were being affected and customers were left waiting. And to top it all off, despite settling the balance, I haven’t even received an email confirming this, nor have I received any proper response or clear communication regarding the situation. A complete lack of coordination, accountability, communication and basic customer care. My advice? Think twice before choosing EDF. Running a business is stressful enough without having to spend hours chasing an energy supplier just to get your electricity switched back on. At this point, I’d genuinely rather work in darkness than deal with EDF again. Absolutely appalling experience. Reviewed on: 6th November 2026

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