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S K

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Review of the Bath Building Society, Mortgages:

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Bath are the best, forget the rest.

We are absolutely delighted with your service and also the service provided by your underwriting colleagues. One comment I would make would be that the online mortgage system isn’t as intuitive as it perhaps could be and this may need to be reviewed to make it more user-friendly for non-mortgage intermediaries. Having said that whenever we’ve had a problem with the system, Tim fixed it in a jiffy so no complaints whatsoever only compliments. Furthermore, we will direct our family members to you as your products are very competitive and you provide great customer service. i’ve been thoroughly impressed from start to finish with the service provided by Tim directly by email over a long period of time where he was very helpful in guiding us as I hadn’t had a mortgage for almost 20 years and was not familiar with all of the new processes and rules. He never hesitated to provide his very best advice and to be honest no other bank or building society I approached even came close to the professional friendly service I received from Tim consistently over the course of many months whilst we were looking for a property. Reviewed on: 10th November 2026

Reply from Bath Building Society Thank you for your review and feedback with regards to the mortgage system. Its important to hear how the customer journey was and how we can improve, so I will relay your comments back. I am also pleased that Tim was able to guide you with the new processes and will let him know your kind comments. If we can be of any further assistance please let us know. Ian Birch Mortgage Advice Manager Response date: 11th November 2026

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