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Amy s

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Review of the 247 Home Rescue, Home Emergency Plan:

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DO NOT USE THESE RIP OFF MERCHANTS

DO NOT USE THESE RIP OFF MERCHANTS DO NOT USE THESE RIP OFF MERCHANTS Please do not ever use this company. Biggest con company there is... paid £95 excess for engineer to come out and advise system flush and to get a private engineer as he doesnt do that, Radiators were just warm before he come then wouldnt work at all. I called for a refund as they hadn't fixed no problem made it worse they said I had mentioned about a thermastate so would give me that under original excess fee, so I said ok. He come out done that, it doesnt even work timings dont match up comes on randomly so im having to stick to use manually. They offered and engineer to come again but after losing 2 days holidays and sitting in for hours on end i refuse to let anothet one of there incompetant engineers in my home. I said they can come and dismantle it but i dont want noone messing on with the boiler. Anyway Finally got a private engineer out who ive had to pay more for even though im insured, who got my heating working within 10 mins as it was just a fault valve, that there engineer had ment to of checked all of this but it was a flush needed apparently, no flush was needed private engineer got heating working within 10 minutes. So I called to ask for my excess back again as a valve is something I pay monthly and covered for to be told no I even sent enginear report, and still witholding money on work they could of done they offered £20 as gesture of goodwill. I said i wanted to cancel as clearly the insurance is not beneficial to me and told me I would be charged £50 i said i would cancel my DD they told me they have my bank details... thats not even lawful... company are a joke do not ever take insurance out with these... In reply to your reply, already directed to complaints team... that was there outcome £20 wow more corrupt than first thought ... trying to dodge the real outcome of how dodgey yous are Reviewed on: 14th November 2026

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