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Name: Isabel

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HSBC told me my student account was interest free then charged hundreds of pounds in interest

Horrific experience - I had a student account with HSBC throughout my degree which had an interest free overdraft as part of it. Once my degree finished, I called them to ask when the interest free overdraft would end and they said they'd give me a year post-grad to work my way out of overdraft. A couple of weeks after that phone call, they started charging me interest and as I was living abroad and not using my account much I didn't notice. They took hundreds of pounds in interest and when I discovered this and complained they gave me 20 pounds as compensation for the wrong information given to me but never gave me back the interest I'd had to pay. I'm now in debt because of this. Don't bank with them. They just want your money and don't care for customer service at all. Reviewed on: 5th November 2020