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Review of the Aegon, Pension:

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Awful service.

I recently got married and changed my name. When i called them to advise they said I had to send my original marriage certificate to them for them to change my name. When they returned my certificate back to me, they had folded it in half and put it in an A5 envelope instead of A4 damaging my certificate by putting a huge folded crease down the middle. I am absolutely fuming that there was no thought put into returning an original document ina n A4 envelope as sent. I rang to complain and they said it can take up to 8 weeks to get a response. I hsve sent my certificate to a few companies who always returned as sent A4 in a hardback envelope. Im am so disappointed at the lack of care and attention- service is shocking.! I would not recommend them! Reviewed on: 25th November 2025

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