After the lockdown affected our business ability to operate Natwest started asking us for all sorts of documents relating to our business structure, information that we did not have to provide previously but was now of utmost importance - list of directors, photo ID of directors, home address of directors, list of people with significant control, copies of DLA signed by our accountants, declaration of beneficial ownership.... We provided all of these and offered our own questions, such as why this was now necessary, why Natwest thought they had a right to our business details as they are just the bank that holds the money we have earned and what was their purpose for wanting these details. Every one of our questions went unanswered, the communication at Natwest to discuss these matters is worse than lacking it simply does not exist.
This month and without any notice or warning Natwest closed both my business current and VAT accounts, basically making it impossible for us to trade when we are legally allowed to do so again.
There is no one at the end of the phone at Natwest that can offer any assistance whatsoever with this matter. An email address does not exist, so there is conveniently no dated record of correspondence, I had to resort to (and I can't quite believe this) Facebook messenger to try and make contact, I received one reply which was deeply unhelpful and actually mostly consisted of more questions than answers, it has been two hours and I have not had an answer to my response.
I feel let down and left out to dry by the bank that I put my trust in, under their persuasion and apparent commitment to small business development. I can tell you now that this commitment they promote is a complete fabrication and the infrastructure does not exist within Natwest to help any small business grow or even stay afloat. Natwest have done more damage to us than I ever thought possible and they refuse to even discuss any of this with me.
Absolutely shocking how bad, destructive and disinterested in customer care this bank is.
Reviewed on: 20th April 2021
