I have had car insurance with LV previously and had to claim as someone bumped me and it was no issue. However, this year someone attempted to break into my car. Unluckily didn't succeed but left a mess after. I called Santander and got a crime reference and started the ball rolling. But apparently I don't phone them I phone Covea! Who the hell Covea are I will never know! So I phone Covea and tell them all about it and then nothing. My car is drivable so thought I'll give them a week and contact them. So I contact them a week later to be told need a photographer to come and check it out. No problem but it's a year old car with a warranty so I wanted it to go to my dealer. No problem we will get in touch with them and sort it. A fortnight later, nothing so I call back to hear they have no estimate so I call my dealer to be told we have sent it twice. So another week passes, by this point I'm spitting feathers! My car has been damaged since June 2017 and I'm now hitting september with no fixed car! I rang Santander and explained everything to be told they don't deal with it!! But I pay them and expect what I pay for?? Nope!!! So I have to still wait for Covea to pull their heads out!! And to top it off I have Guarenteed replacement and hire car cover (extra cost to me but have to work and have a 2 year old at nursery so necessary) but apparently that's through ANOTHER company who I have to contact because Covea will not cover my courtesy car as it's not their garage!! Please someone tell me if you've had a similar issue as I'm going crazy!!! I pay Santander but yet I have 2 other people I need to phone to sort my car when I pay my insurance every month, never faulted, willing to pay my £350 excess!! Because I'm 24 soon to be 25 on 28/09!! But yet I'm phoning everyone and not getting paid a dime! And they get £60 a month off me!!!
Reviewed on: 28th August 2017
