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Paulo

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All reviews (6)

Review of the Prosper, Investment accounts:

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Not easy to work with

Unresponsive customer service. Slow order placement in SIPP. App issues that are ignored. I have very low confidence in them, which is a shame as they talk a good talk on their website. Sadly the customer experience doesn't live up to it. Reviewed on: 19th April 2025

Review of the Prosper, Investment accounts:

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New and cheap

Very new provider, so there is little to go on. They seem good, but I'm not convinced they will be around for long. Also it's app only, would prefer web access too. Reviewed on: 20th March 2025

Review of the InvestEngine, Investment platform:

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Quite good

Quite good, but not sure about long term viability. Reviewed on: 1st February 2025

Review of the Smile Bank, Current Account:

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Very dated systems and attitudes

Very dated IT systems make for a clunky online experience. The staff are very inflexible if there is an issue. I think the only reason they still have customers is due to the "smugness effect" whereby people stick with Co-op for reasons other than competence. Reviewed on: 21st November 2016

Review of the esure, Car insurance:

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Cheap but basic

Cheap premium, but high charges for everything else including changing address details etc. I would not trust them to pay out either, but have not yet had a chance to find out, fortunately. Reviewed on: 19th August 2016

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