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Natalie Killen-Faria

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Review of the The Co-operative Bank, Business Account:

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Nightmare

The Co op could not make it any more difficult to access online banking if they tried. First of all you have to go online, print off a form, fill it in, scan it back in and email it to them so they can send you a token with passwords and user codes and a telephone number to ring to activate the token. The waiting times are currently 30 minutes on an 0345 number which means if these numbers are not included in your package you can be charged up to 30p a minute some mobile network providers. There is no warning like there used to be such as ‘you could be charged for this call’. I have currently been on hold waiting for 42 minutes. Once and ‘if’ I get through I then have to ask about whether I qualify for the Business Banking Mobile App as this is not automatic. There are no branches near me so I can only access my account online. . . Only I can’t. I wish I had NEVER EVER switched to the Co op Bank, it is so bad it is verging on criminal. I currently cannot access my own money. Reviewed on: 8th December 2021

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