Write a review

Member Profile

Name: Tracey Gaunt

Most Recent Reviews (3/3)

View All

Not sure what is happening

they have been off-line for a while updating their systems. This was a beautiful application. The team were wonderful but now they just don’t answer emails yet. They are still reporting on the credit files but nobody can answer when they will be back Reviewed on: 7th June 2023

Absolutely diabolical

I was very poorly in hospital. This company were no help at all. They told me they’ve put my account on hold. I kept them informed when I came out of hospital there was a default in my name from this company. I subsequently paid my balance off in full, but they have not updated my credit file, they offered me another contract which failed to send any paperwork and still mark in my account under a new contract not even the same one as a default which is not acceptable. They are refusing to put this into a formal complaint. We are in six weeks now and they have not resolved anything. I will be going to the financial ombudsman. Reviewed on: 7th June 2023

Reply from Hi Tracey, Thank you for your review. We have tried to contact you, the number on the account is incorrect. We can only hold your account for 30 days, once this passes, normal payments will resume. Please contact us so we can discuss this further on 03334330739 Fair For You Response date: 18th July 2023

Excellent treat you will

Amazing service very friendly team Reviewed on: 19th January 2023