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Harriet Hirst

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Review of the Legal and General, Home Insurance:

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Excellent service when I needed it most

My phone was stolen within 6 weeks of purchase. I was panicking about the replacement cost but was worried that a claim would seriously effect my policy so rang and made an enquiry. Jo from Legal and General was very pleasant and polite from start to finish, offered to call me back when she knew it would take a few minutes to obtain some information and found the highest price she could for my phone. She also weighed up the pros and cons of making a claim for the phone and wasn't pushy when I was deciding. I didn't have to pay the excess upfront as it came out of the cheque which was great as I had just moved and was short for money. I received the cheque within 2 weeks of my claim and the whole process was so much easier than I thought it would be. Reviewed on: 18th August 2016

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