We have water coming through the bathroom light sockets due to a new defect in the roof. Aviva, the underlying agent of Barclays Insurance said "I have checked the weather conditions recorded on the day of the 31/03/2023 and for the prior 4 weeks to you noticing the damage. There have been no recorded Storm Conditions (windspeed of at least 55mph) to be present at any point in this 4-week period.
While there is a record of rainfall, rain in and of itself will not cause damage to your roof, as roofs are designed to withstand rainfall. What we would normally expect to see is high winds (as detailed above) which cause damage to your roof to then allow rainwater to enter your property.
As there are no recorded storm conditions, we are not able to cover your claim or be of any financial assistance on this occasion.".
Absolutely useless. We've been paying Buildings Insurance premiums with this company for 15 years and they won't give us the time of day.
Reviewed on: 1st April 2023
