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C L

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All reviews (4)

Review of the Charter Savings Bank, Notice Account:

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Reduced interest rate without notice, but still require notice for closure of account

In August, Charter reduced the rate on its 120 day notice account with retrospective effect (the due before communication). This is in contrast with other "challenger" banks and other organisations with whom I have notice accounts. These organisations either gave advance notice of the reduction in rate corresponding to the notice period of the account OR allowed a short period during which the account may be closed (but not partial withdrawals made) if the change in interest r... Reviewed on: 30th November 2016

Review of the Paragon Bank, Fixed Rate Savings Account:

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Straightforward, honest people

Opening account was easy and they have acted with integrity over the recent rate cuts allowing closure without notice, an option that I have not taken up, but at least they offered it. Reviewed on: 9th September 2016

Review of the Aldermore, Business Banking:

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Always efficient

Had a business banking account for two years with Aldermore and they are always very efficent in responding to day to day queries. Can't fault them on anything. Reviewed on: 9th September 2016

Review of the Charter Savings Bank, Fixed Rate Bond:

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Untrustworthy and incompetent customer service

Interest rate on 120 day account cut without any notice on 22nd August, but no option to close account without 120 day notice. Customer services say that account can be closed within 30 days of notification of rate reduction, but then go back on this arguing that it was not a material reduction in interest rate. These people must be desperate to traeat their customers with such contempt, so surely they cannot remain in business too much longer. Reviewed on: 9th September 2016

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