Opened a two year fixed bond. Deposited money in the account. Haven't received user ID through the post from Firstsave, so I can't log in to my account to check whether my deposit has been received. No automated email from Firstsave to confirm they have received the deposit, which is something decent banks normally do. Tried phoning customer services to enquire, but after waiting for 33 minutes for an answer, I hung up. I emailed them. No answer. Am currently waiting for them to pick up the phone. 14 minutes of irritating muzak is all I've got thus far...........
I wish I hadn't bothered with this lot. If there is a cooling off period, I will be removing my money (assuming they have actually received it) and investing it elsewhere. I wanted to choose 0 stars, but that option isn't available.
Reviewed on: 17th July 2023
