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Review of the Harpenden Building Society, Savings:

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Harpenden Building Society Branch Review

Regular advice of rise in rates. Reviewed on: 19th January 2024

Reply from Harpenden Building Society Thank you for your feedback. We will always update the website, and information in our branches when we raise interest rates, however in addition to this, we recommend you sign up to our newsletter (via our website) so you can keep up to date with new product releases and changes in rates. Kind regards, Jon Sweeting Commercial Manager Response date: 5th February 2024

Review of the Harpenden Building Society, Mortgages:

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Harpenden Building Society Branch Review

You took a very long time to approve our mortgage with a drip-drip of further questions and requests for more documents. Our solicitor charged extra due to the drawn out process and we paid for 2 months at the high default rate. Reviewed on: 19th January 2024

Reply from Harpenden Building Society Thank you for providing this feedback, if you would like to speak to us further regarding your experience with the Society please do not hesitate to contact me at [email protected]. Regards, Andrew Foster Commercial Manager Response date: 7th February 2024

Review of the Harpenden Building Society, Savings:

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Harpenden Building Society Branch Review

I like that you have a branch on the high street in Radlett and I can go in and see someone face-to-face. The account is run by elderly people who cannot all use the internet. This ensures the security of the account. Good customer service with a friendly face is very important. Please do not close the Radlett branch. Reviewed on: 19th January 2024

Reply from Harpenden Building Society This is great to read, and i'll make sure this is passed to the Radlett branch team. Kind regards, Jon Sweeting Commercial Manager Response date: 5th February 2024

Review of the Harpenden Building Society, Savings:

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Harpenden Building Society Branch Review

The local branch in Leighton Buzzard is excellent. Online is poor and the website is naff. Would like to see a flexible ISA. Reviewed on: 1st January 2024

Reply from Harpenden Building Society Thank you for your feedback and I'll make sure this is passed to Isabel and the Leighton Buzzard team. We are aware of the shortcomings within our website and online portal and will continue to work hard to improve these. I take on board your comments with regards to a flexible ISA, this would be dependent upon our software provider being able to provide us with the necessary functionality and regulatory reporting systems. I'd recommend that you sign up to our newsletter via our website so that you can keep up-to-date with our new products and propositions. One again, thank you for your feedback. It is really appreciated. Jon Sweeting Commercial Manager Response date: 5th February 2024

Review of the Harpenden Building Society, Savings:

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Harpenden Building Society Branch Review

Harpenden Building Society is the only remaining 'bank' or building society in Tring. I like being able to go to the branch in person. I have not yet been able to log-in to my account online. Teething problems that need to be sorted out. Reviewed on: 1st January 2024

Reply from Harpenden Building Society Thank you for your feedback, it is appreciated. i hope we were able to resolve your teething issues with our online portal, but if not please do not hesitate to contact me at [email protected] Jon Sweeting Commercial Manager Response date: 5th February 2024

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