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Review of the Harpenden Building Society, Savings:

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Harpenden Building Society Branch Review

Friendly, knowledgeable staff. Good atmosphere in branch ensures we feel part of the Society and Harpenden community. Having a branch open for personal service whereas banks are closing is great. Reviewed on: 23rd August 2023

Reply from Harpenden Building Society I'm really pleased to read this. I will make sure that this is shared with the Harpenden branch team. Jon Sweeting Commercial Manager Response date: 12th September 2023

Review of the Harpenden Building Society, Savings:

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Harpenden Building Society Branch Review

First class customer service! Unfailingly warm, welcoming, personal touch with help, advice and efficient service at all times. I have been with the Harpenden for many years and even though I am now living in Essex I have always kept my account at Radlett where the friendly customer service is impeccable, as recently demonstrated with my phone conversation with Christian and in-branch service from Catherine. Keep up your wonderful work, it's much valued and appreciated. Reviewed on: 23rd August 2023

Reply from Harpenden Building Society Thank you for your feedback, this was lovely to read and I will make sure that this is passed to the Radlett team. Jon Sweeting Commercial Manager. Response date: 12th September 2023

Review of the Harpenden Building Society, Savings:

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Harpenden Building Society Branch Review

I prefer a high street branch, not everything has to be online! Vanessa was extremely helpful in explaining different accounts, and the transfer process was quick and easy. Reviewed on: 23rd August 2023

Reply from Harpenden Building Society This is great to read- thank you for your feedback and i will make sure that this is passed to Vanessa. Jon Sweeting Commercial Manager Response date: 12th September 2023

Review of the Harpenden Building Society, Savings:

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Harpenden Building Society Branch Review

Customer service was excellent by Gill in Tring. Reviewed on: 23rd August 2023

Reply from Harpenden Building Society Thank you for your feedback, this is great to read. Jon Sweeting Commercial Manager Response date: 28th October 2024

Review of the Harpenden Building Society, Savings:

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Harpenden Building Society Branch Review

You are very helpful and efficient when we eventually get through to you on the phone. Reviewed on: 23rd August 2023

Reply from Harpenden Building Society Thank you for your feedback. We are constantly reviewing our processes and up-skilling our colleagues to ensure service levels are maintained. This can be challenging, especially when we have high demand for market leading products. If the phone lines are busy, you can always email us at [email protected] Jon Sweeting Commercial Manager Response date: 2nd August 2024

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