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Review of the Lloyds Bank, Travel Insurance:

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Worst service I have ever received from any company.

Allianz insurance provides the travel insurance for premium Lloyds Bank account. as a result I made the mistake of not insuring myself elsewhere. After 23 years of paying for this I made a clain in July 23. They repeatedly requested the same documents and madeexcuses that the formats were not correct,. Every time I called was requested to send something else, again. until, eventully, they agreed to pay out (for a flight change). They then sent half of the agreed amount ithout explanation. I have started a formailcomplaint process but I expect tis will go on to the Ombudsman. I'm glad it wasn't for a medical emergency and was just for myself and not my family. Reviewed on: 2nd October 2023

John

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