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michael twamley

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All reviews (4)

Review of the Direct Line, Business Insurance:

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Just got off the phone from direct line now, been bi...

Just got off the phone from direct line now, been billed erroneously, called to complain. I was told twice that I was not allowed to raise a complaint unless I paid. Apparently no supervisors or managers in the building, "all in a meeting", felt I had no choice but to pay, so I paid, call handler said that "I'll investigate the complaint and get back to you" I asked for a copy of complaints policy and was told that " we don't have one". I said that are you sure there are no supervisors in the building, he said, no none at all, I said that I was going to email and ask for transcript of this conversation, are you 100% certain, bearing in mind that this call is being recorded that there are no supervisors, and low and behold a supervisor was found straight away. This is ridiculous, it's like a 2 bit scam company, never using them again. Supervisor had to be reminded that I was going to ask for a transcript of the phone conversation before he would raise my complaint with the complaints team, he initially didn't know anything about a complaints policy (when he was going to investigate it himself), but was then able to quote it verbatim a few seconds later when he realised he was being recorded by his own company. What a way to run a company-avoid! Reviewed on: 12th December 2025

Review of the Zopa, Cash ISA:

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Excellent, great app.

Excellent, great app. Really like the app layout. Reviewed on: 23rd April 2025

Review of the Zopa, Cash ISA:

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Simple to use, app works well!

Simple to use, app works well!. Would recommend. ,................................................... Reviewed on: 18th January 2025

Review of the Starling Bank, Kite Childrens Account:

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It is such an amazing app and bank

It is such an amazing app and bank and allows me to monitor my children's spending in real times with app alerts! Reviewed on: 12th April 2024

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