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Name: Karwan Baba Ali

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Coverbox is A Real Nightmare, the worst insurance company ever, even worse than Hasting Direct!

I honestly don't know how this company justifies its pretence to be a good insurance company; all they are concerned with is finding excuses and taking the money. I have paid the annually price of £670 for the policy. Although they were able to check my annual driving mileage online, they sent an expert out to install a Mileage-Tracking-Device because they didn't believe that I only drive about 3000 Mile in year (I drove only 2500 Mile in 2015!). Then, their [Expert] went back to their company and stated that “the wheels are not genuine.” The expert did not recognise the genuine Alloy-Wheels that were originally fitted from the VW-Bora manufacturer. Then, I was changing address during that time and have told them appropriately about the change, in the meantime they send a letter to the old address and made me responsible for their mistake. Furthermore, they sent me a letter that being received on Friday telling me that they need my written-response on Monday (over weekend!), they built their own causation with their fraudulent-logic and refused to insure my car (without any justified reason). Then, the biggest part: they charged me for all costs including the mileage-tracking-device and their expert-trip. After calling them a few times and discussing for hours, they paid about £200 refund. Please save yourself the hassle and never use Coverbox. You will tragically regret it if you do! It might be also mention-worthy to conclude, I have insured my car again with a very diligent company at a better deal and a cheaper price. However, go to them if you wanted the worst experience for the Guinness World Records. Reviewed on: 7th October 2016